Expense payments being rejected by the bank because of incorrect address — Cloud Customer Connect
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Expense payments being rejected by the bank because of incorrect address

We have employees who need to be paid expenses into bank accounts which are not in the same country as their HR home address. The system allows employees to enter multiple bank accounts in different countries and select them for receiving payments from expenses but the payments are being rejected by the bank because the address sent in the payment format does not match the address of the actual bank account held by the bank.


We cannot change the home address in their HR record because this is required to be their address for payroll.


We can define multiple addresses in HR but only the home address is included in the TransactionDocumentExtractDm datamodel for including on the payment format.

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