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Employee benefit questions/calls- Chatbots

edited Sep 5, 2020 12:10AM in Benefits 1 comment

Summary

Top 5-10 questions from employees to your benefits department

Content

We are reviewing some basic chat bot use cases in the Employee benefits area and would like your input. A Chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual method. This type of AI-powered conversational help can dramatically decrease calls for user assistance.

To leverage Chatbots we would like to get some basic benefits questions employees ask the Benefits department from customers so, can you tell us the top 5-10 questions your employees ask in relation to their benefits?

For example

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