Trying to delete duplicate time entries and receiving error: HXT_SUBMIT_TC_FAILED — Cloud Customer Connect
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Trying to delete duplicate time entries and receiving error: HXT_SUBMIT_TC_FAILED

edited Aug 6, 2018 1:41PM in Workforce Management

Summary

Employee has an extra set of in/out times and is unable to remove. Admins unable to remove as well.

Content

Trying to update through Manage Time Cards.  Tried to remove the additional times and get the HXT_SUBMIT_TC_FAILED error message.  Went in through Manage Time Entries and when I attempt to delete the incorrect line, I get an error that says "A record with this combination of values already exists".  There is an additional row with those same in/out times, but it won't allow me to update the entries or delete the time card altogether to try to resubmit.  What are my options here?

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