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Issue logging into Responsys account

in Responsys 2 comments

Hi All,

I am new to Responsys product and have recently been given a test instance. But somehow I am facing issue logging in. Below is the screenshot of the error message I get every time I enter the correct username and password.

Can someone please help me identify why this error is showing up? I also confirmed from the user who created my account that it is not locked.

Please let me know in case any one of you have any idea about this.

Thanks in advance!!!

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