Corporate card Import transaction amount is doubled in Expense module

Summary:

We have a single transaction that charged correct amount but doubles in Expense Module when attempting to add to an expense report. Made several attempts to add to a report, but it cannot be processed due to balance issue. This is a transaction from months ago (paid to credit card company for correct amount). We we are anxious to clear it up. We have an open SR - but help has been slow to come on this. This cannot be the 1st instance of bad transaction. Is there some kind of healer profile,