How to Configure BPM Workflow Approval Deadlines to Escalate Only but Not Expire/Reject — Cloud Customer Connect
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How to Configure BPM Workflow Approval Deadlines to Escalate Only but Not Expire/Reject

edited Oct 11, 2023 3:48PM in Payables, Payments & Cash Management

Summary:

Looking to configure my approval workflow to have a deadline that escalates, but my approval workflow only shows expire and then escalate.

Content (required):

I am trying to get the deadline tab in the approval workflow to escalate to manager after a certain amount of time, but so far in testing it will escalate and then if the manager doesn't respond it will then reject. How do I get it to not reject and only escalate? I keep reading in Oracle documentation and in Customer Connect that I should be able to expire OR escalate OR renew, but my options don't show this.

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