Can we restrict the access of cases to user on the basis of queue? — Cloud Customer Connect
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Can we restrict the access of cases to user on the basis of queue?

in Fusion Service 1 comment

Summary: Can we restrict the access of cases to agents on the basis of queue?


Content (please ensure you mask any confidential information): The user has the following roles for case management:

ORA_SVC_CASE_MANAGER

ORA_SVC_CASE_WORKER

The default stripe code for the case has been set to HR Help Desk Request Stripe.

I have assigned this user to one of the HR Help Desk queues, but still the user can view all the cases irrespective of the queue assigned to that user. So, is there a way to restrict the access of cases to the user on the basis of queue assigned to the user as it is done for HR help desk requests?

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