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how to escalate approval to approval group

in Workforce Management 8 comments

Summary:

Hi,


Currently we have setup absence approval as Level1: Line manager, Level2: Role Base access group, Level3: Role Base access group. we want to escalate expirations. So, that we enable expirations in BPM Worklist at level 2. But escalations is sent to Line manager +1 ang got expired. we want these escalations to next level. i.e.., if Line Manager +1 is not approved in set time limit. It will escalate to approval Level 2 & Level 3.


Can anyone help me on this configuration.

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Version (include the version you are using, if applicable):

24A

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