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AR_PLB_CUST_OK - Customer identified by customer account number. Imported Receipts stuck

edited May 7, 2024 1:19PM in Receivables & Collections 1 comment

Summary:

Process Receipts Through Lockbox and Post Receipt Batch are completing successfully but data is not getting imported into the system. Lockbox Execution Report is showing status of "Customer identified by customer account number." and not moving any further. We are using seeded CONVERT transmission format and have had success in other environments.

Below Doc ID points to adding 'Deposit Date' field however in other environment we have had success without adding this field.

Troubleshooting Lockbox: Known Issues and Patches (Doc ID 1366298.1)

Has anyone seen this issue?

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