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In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles

in Help Desk 5 comments

Summary:

Hello Customer Connect,

In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles for Next Gen Help Desk User, Agent and Admin.

Articles have been already published.
While Creating Article,
Category is Added already

Visibility is selected as everyone

Below ESS Job has been ran

  Knowledge Content Batch Process
  Knowledge Search Batch Process

Knowledge Locale has been given with preferred language

Still articles are not showing in Browse Popular articles in HR Help Desk. Please anyone let us know if anything we are missing


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