Knowledge
Discussion List
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Knowledge Article Usage / Click AnalyticsSummary: We are looking to report on Knowledge Article usage (for example, number of times an article is opened or clicked) in Oracle HR Helpdesk (Redwood) using OTBI. H… -
Is it possible to auto translate the content of knowledge articles?Summary: When we use the 'Translate' option in knowledge articles, it is just translating the prompts and headings. How can we translate the content too? Content (please… -
Getting error while adding Files as attachment in Knowledge articlesSummary: We are getting an error while to trying to add files as an attachment in the Knowledge article Create page. Snapshot is attached for reference. Has anybody enco…
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'Deleted User' Showing as Author in Knowledge ArticlesSummary: We are currently reviewing several Oracle HCM Helpdesk Knowledge Articles where the original authors - former employees who previously held the Knowledge Curato…
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Why can't I see Suggest a Change in knowledge articles from the Knowledge application?Summary: . Create Knowledge Tasks is already there in the Role but still not visible Suggest a change option Content (please ensure you mask any confidential information…
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If Oracle Fus HCM cloud is not licenced would the HCM REST API endpoints still be available for use?Summary: I would like to request some clarification regarding the dependency of certain Oracle Fusion ERP functionalities om Oracle HCM cloud. In scenarios where Orace H…
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Can we restrict knowledge authors to only view/edit articles for the user groups they are a part of?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Can the system notify employees when a knowledge article they’re associated with gets updated?Summary: E.g., Norway absence policy changes → Norway employees get notified- Content (please ensure you mask any confidential information): Version (include the version…
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Internal service Request status doesn't change automatic for some ISR even MNT Work Ord is completedSummary: When we create Internal service request in Helpdesk screen , after creating service request, agent will create maintenance work order linked to this ISR. When m…Abhishek Tiwari-Oracle 11 views 2 comments 0 points Most recent by Abhishek Tiwari-Oracle Maintenance
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Initial content ingestionSummary: I'm hoping that we can pull off a content ingestion strategy for migrating content into Oracle using either: Content connectors, or HCM data loader (seems more … -
Recap of 26A Help Desk, Case and Knowledge FeaturesSummary: Here is a list of features that were released in 26A. NOTE: To access the links to the videos, you must have a login to Oracle's video hub. For more information… -
What is use of search bar while opening fusion applicationSummary: What is the use of below search bar while opening fusion applications? Also when we click on search it will show only Purchase orders and Purchase Agreements Is…Nithish Reddy 11 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Is Redwood Knowledge the standard My Knowledge tool for Next Gen HR Help Desk?Summary: We need to understand what My Knowledge will look like and how it will work with Next Gen HR Help Desk. Content (please ensure you mask any confidential informa… -
Knowledge Article Recommendations in HR Help DeskSummary: Hello Experts, I hope you're doing well. I’ve observed that Knowledge Articles are being recommended in Help Desk Requests in what appears to be a random order …
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Internal service Request (Helpdesk)'The value of the attribute Installed Base Asset ID isn't valid'Summary: When user is having custom Employee role and Internal helpdesk agent role only and try to create ISR ticket in helpdesk below error is coming while click on sav…
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Redwood: Can I Enable Notifications For Knowledge Article Authors When a Suggestion is Submitted?Hello all, Currently we are upgrading to the new redwood help desk. During testing, we noticed that Knowledge article authors are not getting any notifications when an e…
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Mass import of resource membersSummary: Is there is a supported way to mass update resource members in the Resource Directory. Content (please ensure you mask any confidential information): Version (i…Nazeleen 11 views 2 comments 0 points Most recent by Alex D-Oracle Fusion Applications Administration
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Are There Reserved Words Lists for Oracle Cloud ERP Modules?I am currently looking for a list of reserved words applicable to Oracle Cloud ERP. I am aware that reserved words for PL/SQL and Essbase are documented, and that Essbas…Rika Ishimaru-Oracle 21 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Add filters to my knowledge page.Summary: As a Knowledge Author, we have the ability to use filters when viewing the list of Knowledge. But it does not appear that is an available option for employees o… -
Why the knowledge articles is not showing in the next gen help desk (Redwood Pages)Summary: We can show the knowledge articles in the service module, but we couldn't see it in the next gen and even can't find it in the search. Content (please ensure yo… -
More advanced FAQ reportingSummary: Is there currently a way to report on HR Help Desk FAQs to show how many employees viewed it, if they opened a ticket after reading the FAQ (from the Create Req…