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Assistance with article deep link

in Help Desk 3 comments

Summary:

I am trying to create a deep link to a knowledge article to be used in general communication, and not necessarily in Help Desk.

I have followed the steps in the Service implementation guide, and when I click on the link I get the HCM login page, but then the page is blank. The article is not loaded.

Please assist:

The article ID is HFAQ1 and we use US english (en_US)

https://****.oraclecloud.com/fscmUI/faces/deeplink?objType=CSO_ARTICLE_CONTENT_KM&objKey=docId%3DHFAQ1%3Blocale%3Den_US&action=EDIT_IN_TAB

Version (include the version you are using, if applicable):

Tagged:

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