Transition to the Redwood UX add-in for Microsoft 365 prior to 25B (July 2025) — Cloud Customer Connect
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Transition to the Redwood UX add-in for Microsoft 365 prior to 25B (July 2025)

edited Jul 10, 2025 6:13AM in Sales 14 comments

Summary:

In Update 23C, we introduced our latest (third generation) Outlook add-in – Redwood UX Add-in for Microsoft 365, which caters to task-oriented flows providing sellers with timely information and actionable sales insights to improve their customer interaction. We’ve also updated the add-in with Generative AI capabilities allowing users to summarize and draft emails for enhanced productivity, as well as ability to create leads and opportunities.

If you are using the older (second generation) version of Outlook add-in– Oracle CX Sales Add-in for Microsoft 365, we strongly recommend switching to the new Redwood UX add-in as soon as possible.

Please note that in 2025, Microsoft will deprecate the technology used to build the older 

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