Approvals are not recovering properly
Summary:
Hai Folks,
I have the below two rules.
1.If Absence Manager is not null- The approval should go to Absence Manager.
2.If Absence Manager is null, then the approval should go to Line Manager.
Absence Manager was inactive from June 19- 2024.
Absence was applied for the date June 18 2024 - (applied today backdated)
The first rule got triggered and the transaction was failed stating that the user has no supervisor.
Now i made the Absence Manager active and recovered the transaction.
But i am not able to get the expected output. Please suggest.
Approvals are not routing to the manager. I am getting the below approval history.