Unable to give holiday credit on a public holiday, if Holiday falls on non Schedule day — Cloud Customer Connect
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Unable to give holiday credit on a public holiday, if Holiday falls on non Schedule day

edited Aug 1, 2024 2:36PM in Workforce Management 4 comments

Summary:

If employee has work schedule from Mon to Friday then Saturday and Sunday is non scheduled day.

If Public Holiday falls on schedule day then we are able to get Holiday credit in calculated time as configured in fast formula, but if public holiday falls on non schedule day of week then we are not able to get holiday credit in calculated time.

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