CX Routines - Time Zone in emails taking standard +00 TZ. — Cloud Customer Connect
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CX Routines - Time Zone in emails taking standard +00 TZ.

in Sales 3 comments

Hello,

We have configured routines for one of the Client, wherein an email will be triggered to owner if Original Date (Custom DateTime field) is within next 7 days.

Now, this custom field is a DateTime field and we have mentioned this attribute in the email body. But, when the email is getting triggered, it is considering time from +0 instead of customers Time Zone (+4)

Example :

The email body contains : You have upcoming Submission on 03-Aug-2024 T 16:00:00.

Whereas the Customer has updated the custom field with value 03-Aug-2024 20:00:00 in the opportunity.

Here, the email is considering the difference between time zones (Our client is in +4:00 time zone) and triggering email.

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