Chatbot Feedback & Reporting possibilities of it. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chatbot Feedback & Reporting possibilities of it.

edited Oct 9, 2024 6:44AM in Digital Assistant 1 comment

How can we enable feedback for Chatbot after every conversation with the user? We would like to know the possible ways to implement the same. Currently we have come across the following two documents (mentioned below) to implement this.

Also, we want to know the following possibilities:

1. What are the reporting possibilities on feedback of chatbot?

2. Can we get statistics of each queries resolved/not resolved, types of queries etc?

1.https://blogs.oracle.com/digitalassistant/post/implement-thumbs-up-and-thumbs-down-user-feedback-with-custom-metrics-in-oracle-digital-assistant#:~:text=This%20article%20explains%20how%20to%20use
2.https://blogs.oracle.com/digitalassistant/post/techexchange-how-to-allow-customers-to-provide-feedback-on-the-usefulness-of-answers-to-frequently-asked-questions#:~:text=In%20this%20article%20I%20provide%20a%20channel%20independent%20sample%20implementation

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!