Get Started: AI Resources for Oracle Cloud HCM – Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Assistant
Discussion List
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How-To: Config and Deploy your Digital Assistant in just 4 daysSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentCloud customers can activate their ODA instance to make a start,… -
Use Chatbot for Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): To enhance your HR support model, consider implem…
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Custom Intent for Work SchedulesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Throug…
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ODA Security & FSM Migration: How-to create custom roles then lift and shift across instancesSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content This quick admin user guide shows you How-to create custom rol…
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How-to: Measure User SatisfactionSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Customers can now utilize the Feedback system com…
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Use Chat for Internal Candidate Experience V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Important Notices: The redesigned Internal Candidate Experience V2 is …
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HcmV2 Hot Fix: Pending Workers are considered Directs with no GoalsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The Hc…
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HcmV2 Known Issue in Teams ChannelSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Reference is made to BUG 35289351 and the July 20…
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Known Issue: HcmV2 • 24.01.04 – 23.08 Performance deep link not redirecting to Redwood pagesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): While …
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Known Issue: 24.01.02 Helpdesk Search Knowledge Article Intent "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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Approvals 24.07.10 Known Issue: FYI Showing Full URLSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The is…
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HCM – Oracle Digital Assistant Office Hours 2024Summary: In these sessions, we continue diving into the theme of Employee Experience and Innovation. Playlist: HCM – Coaches Corner: Oracle Digital Assistant Office Hour…
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Classic HR Help Desk Known Issue: 24.07.01 HCM Knowledge "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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Get my Employee NumberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Users …
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Helpdesk 'SeeMoreResults' TranslationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): In the…
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Amplifying Oracle ME for Enhanced Employee EngagementSummary: Redwood apps revolutionize HCM experiences through intuitive search and chat interfaces, infused with AI technologies. The core purpose of this custom skill is …
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How to Invoke OGL from ODAOffice Hour: https://community.oracle.com/customerconnect/events/605599 Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answer…
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Top Category Picklist for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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Mandatory Categories for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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How-to: Using publicWorkers REST to fetch Position Name or Business Title or Direct ReporteesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In this exercise, you will learn how to make chan…
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Conversational AI Partners Bootcamp in London on 12-13 March 2024Exciting news - the doors to Pre-CloudWorld 2024 are officially open, and we want YOU to be part of this tech extravaganza! 🎊 Join us on March 12-13, 2024, at 50 Padding…
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A Welcoming User Experience (web channel only)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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Use Chat for Careers V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Content (please ensure you mask any confidential information): Use the…
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HcmV2 Switching Job Name to Assignment NameSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): There is a requirement to consistently display th…
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A Welcoming User Experience (web and teams channels)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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Setting Default Leave Accrual Date to 31st DecemberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In conversations, leave balances are often associ…
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Worked Example: Answer IntentsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Use this guided instructions for best practices. …
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Driving Engagement with Personalized JourneysSummary: ***New! Amplifying Oracle ME for Enhanced Employee Engagement (post) Both Journeys and Digital Assistant play pivotal roles in Oracle ME. Considering the limite…
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Supporting Preferred NameSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): The HcmV2 skill currently returns the user's Disp…
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Use Chat for CareersSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): *** see Use Chat for Careers V2 *** Utilize the C…
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Oracle Digital Assistance iconWith the 24B release, users are suddenly seeing the Oracle Digital Assistance on each page within the UI. What is causing this to happen? Skills are not being used and t… -
Helpdesk Category- Digital AssistantHi Oracle Experts, In ODA, when we try to create Helpdesk requests, it asks to provide the Category. When the end user provides a combination of words in Category, the O…
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Can we use customized chat bot to do core hr transactions like absence or document of records?Summary: Custom chatbot for performing Absence and Document of Records transactions Content (please ensure you mask any confidential information): We have our own custom…
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ODA test Script Error: failed to look up country. Impersonation abortedSummary: When running the test scripts of the Digital assistant all the tests for all the skills are resulting in failures with the following error - "failed to look up … -
How to disable/hide ODA Chat Widget icon through configuration changes?Summary: How to disable/hide ODA Chat Widget icon through configuration changes? Content (please ensure you mask any confidential information): Instead of removing the r…
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can we change default utterances font size in widgetSummary: can we change default utterances font size in widget? Content (please ensure you mask any confidential information): Version (include the version you are using,…
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how to add minimize button to FADigitalAssistant widget in fusion ?Summary: How to add minimize button to FADigitalAssistant widget ? Also, I could add speech button through design studio, it didn't show any note for additional subscrip…
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Issue with "Search Jobs" in Digital Assistantwithing the Oracle Digital Assistant, all the skills and tasks are working as expected, except the Search for Jobs task under the InternalCandidateExperienceV2. Could an…
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Ask component is missing in digital assistant configuration.Summary: We are currently configuring the Digital Assistant in the HCM Experience Design Studio and have selected the Redwood theme for our interface. However, we have o…
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AI agent studio vs ODAHi Team, Can anyone help me understand difference between ODA and AI agent studio. Can we implement both together and the single chatbot link both together. Any directio…
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Oracle Digital Assistant icon placementWith the recent 25C update, the Oracle Digital Assistant (ODA) has been moved deeper into the application pages. On the All-in-One Evaluations page, the ODA icon now ove… -
How to change branding of Digital Assistant ChatbotHi, They have removed the "Ask Button" configuration in HCM Design Studio. Is there a way to change the brand or widget logo of the chatbot? Thanks, Xena
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why Knowledge Skill is not available in client pod?Summary: Could you please confirm whether the Seeded Knowledge skill is already available in the ODA, or if we need to create knowledge skill? Content (please ensure you…
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Issue with Bot Response After Integrating User Scope Variable Logic in Existing SkillSummary: The logic mentioned below is involving the use of the user scope variable, as recommended by Sandeep from the Oracle team, functioned correctly in isolation and… -
I’m using the default feedback component in ODA. Is there any way to have the feedback in Arabic?I’m using the default feedback component in ODA. Is there any way to have the feedback in Arabic? Since I’m using a resource bundle for bot responses, I can’t enable bot… -
Candidate information not fetched in Oracle Digital assistant chatbotSummary: We have configured the Oracle Digital assistant and it works fine for all skills and intents except for Hiring skill (Candidate status Intent and Offers Intent)…
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Digital Assistant check for user having a specific roleDoes anyone have a custom way of checking to see if a User has a specific role assigned to them via the Digital Assistant (either YAML or Flow Designer). Or does anyone …
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Error: "The service limit for embedded custom component service deployments has been exceeded."SummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content"The service limit for embedded custom component service deploym…
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LLM Handler not working while deploying on OKEHello, We are trying to do some experimentation around ODA LLM Block. While we managed to migrate from /generate to /chat model by altering the request payload, we encou…
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Chat bot for Helpdesk request creationSummary: When I am try to create a helpdesk request ticket in chat bot. It throws an error: "No matches were found" Content (please ensure you mask any confidential info…
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After disabling the intent also still im able to search the data from the botSummary: Hi Team, Can any one pls help me on this After disabling the intent also still im able to search the data from the bot. Ex: After disabling Show my payslip. sti…
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Multilingual Digital Assistant botSummary: we're not seeing Canadian,French and Spanish in the list of Native support. How should we proceed? Content (please ensure you mask any confidential information)…
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ODA language supportSummary The basic (which comes with Core-HR subscription) chat-bot will be native language supported (auto-detects different user languages and responds in same language…
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Need to hide some of the Suggestion from the Oracle Digital Assistant.Summary: Hi Experts, Client wishes to hide the questions shown as suggestions but want to use the functionalities. Can this be achieved? Like when we open up the ODA, it…
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How to create SR from user responsesSummary: Dear Oracle Support Team, We are currently using a custom Oracle Digital Assistant (ODA) that integrates both HCM and Helpdesk skills. We are exploring a soluti…
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Route user's unanswered query to HelpDesk SkillHi Oracle Team, We have integrated the extended HelpDesk skill into our custom digital assistant. As per our client’s requirement, we need to ensure that any user query …
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You don't have permission to access this informationSummary: Post importing HCM skill v2 from Production to dev instance . We are getting "You don't have permission to access this information" response for most of the que… -
How to enable Spanish language in HCM Skills in FA Digital AssistantSummary: We have a requirement to enable Spanish language in our FA Digital assistant and subsequently in all Core HCM skills that contribute to the ODA. Our findings so…
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How to position chat bot personalisation underneath skill banners?Summary: Have amended the below setting within HCM Design Studio to enable the chat bot personalisation to appear at the bottom of the skill banners. This doesn't work u…
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How to route user's unanswered query to HelpDesk SkillSummary: Hi Oracle Team, We have integrated the extended HelpDesk skill into our custom digital assistant. As per our client’s requirement, we need to ensure that any us…