FYI Notification required for Add Comment action in Worklist Notification — Cloud Customer Connect
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FYI Notification required for Add Comment action in Worklist Notification

in Workforce Management 1 comment

The requirement is that when the employee or manager perform the action "Add Comment" in the Worklist notification, it should trigger an FYI Notification to the respective employee. Currently when we tried with different actions like All other actions, Update, Update Outcome, etc. in the "AbsencesApprovalsTask" in Manage Task Configuration, it is not working.

Please help us with this issue as it is necessary for the business to have them triggered.

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