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Article dynamic link in email is taking user to home page

in Help Desk 4 comments

Summary:

I have configured the ARTCILE_LINK dynamic link for the specified Business Unit and the added the external url, but the url is taking the user to the home page and not to the actual knowledge article.

Please assist with the correct url that is required, I am not sure where to copy the first part of the url from, to go to knowledge. The implementation guide refers to the 'Digital Customer Service URL' ?

https://xxxx-dev1.fa.ocs.oraclecloud.com/?kmContentId={0}&page=shell&shell=knowledgearticle

We are on Classic Knowledge.


Version (include the version you are using, if applicable):

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