Affected party and primary point of contact are showing different name format

Summary:

When an SR is created in HR Helpdesk, the Affected party and primary point of contact are showing different name format.

Content (please ensure you mask any confidential information):

When an SR is created in HR Helpdesk, the Affected party and primary point of contact are showing different name format. How do we make both of them same?

Version (include the version you are using, if applicable):

24C

Code Snippet (add any code snippets that support your topic, if applicable):