HR Helpdesk
Discussion List
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My Help "Knowledge" Search Results - Knowledge Article Excerpt Display Logic and OptionsWe are noticing that when users search in My Help for knowledge, the articles and attachments that appear have a preview/excerpt from the articles and files. Firstly, we… -
Is there a way to hide case when clicking on the primary contact?How can I hide the case tab from HR Help desk? -
Bad Request: A database constraint was violated while storing the changes in the database - HRHDSummary: While creating categories in HR Helpdesk, we're receiving error mentioned - Bad Request: A database constraint was violated while storing the changes in the dat… -
HR Help Desk - Case Management : Primary contact on case management not workingSummary: We are working on enabling case management (redwood page along with HR Help Desk). We are not able to understand the below primary contact in case management : … -
AI-generated Case Summary is populating an errorSummary: We have enabled AI-generated summarization for HR Help Desk requests. When opening a case in Redwood UI and attempting to view the Case Summary (Generated by AI…
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How to assign Help desk request from email to specific category ?Summary: Email is configured and HRHD SR can be created from email. Using Assignment rule, we can direct a SR to specific queue. But the category remains blank. How to a…
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If we delete categories, what will be the impactIf we delete categories in Oracle Fusion HR Helpdesk, what impact will that have on existing service requests/tickets, and what prerequisites must be met before deletion?
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Can we add DFF to Volunteering page components like Organization, Projects?Summary: Our customer wants to capture the custom field values in the Volunteering while creating the Organization and also on the Projects page. Content (required): Is … -
HELP DESK | modify sender emailSummary: Hello everyone, I would like to know if it's possible to modify the sender address configured in the email template used for service request completion notifica…
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HR Help Desk - Can CategoryHierarchy (Category Hierarchical Picker) Be Set as Required in VBS?We are looking to make our Category selection a requirement for our HR Help Desk Agents, without affecting our Employees (not required for Employees). I was wondering if…
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Looking for DB table for Task Region under service requests of helpdeskSummary: Hi Everyone I've a requirement to capture some fields in custom BIP report of helpdesk. Looking for DB table/column for Task Region under service requests of he…
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Helpdesk/ Case Management - Helpdesk Agents/Case Managers to search employees on employee searchSummary: The problem statement of my client is that - Currently Helpdesk agents or case managers can use either person number / name / email id/ assignment number to sea…DivyaMurari.Rajasekaran 61 views 6 comments 0 points Most recent by Om Yadav-Oracle Work Life Solutions
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HR Help Desk Requests are not automatically routedSummary: Currently after configuring and implementing the HR Help Desk Module almost to completion (emails config pending), I decided to conduct a few test requests/tick…
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Case Management - difference between Add Employee, Add Employee Contact and Add ContactSummary: What is the difference between these smart actions and how are they supposed to be used? Content (please ensure you mask any confidential information): When you… -
Generate Summaries of Help Desk Requests with Generative AI - 24C Feature HRHDSummary: The 24C feature 'Automatically generate Summaries of Help Desk Requests with Generative AI - 24C Feature HRHD generates summary with not relevant keywords in th…
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Affected party and primary point of contact are showing different name formatSummary: When an SR is created in HR Helpdesk, the Affected party and primary point of contact are showing different name format. Content (please ensure you mask any con… -
Deep link or help desk request link for server scriptSummary: Need help desk request link which takes employee/agent directly to help desk request Content (please ensure you mask any confidential information): Customer wan…
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Implementation and user guide for mentorshipSummary: Content (required): Hello all, i’m looking for implementation and user guide for Mentorship and HRHD. Could someone please send this to me or attach the link to… -
Notification when response from customerSummary Is it possible to have a notification to the assigned to when a response is addedContent Is it possible to have a notification to the assigned to when a response…
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Oracle Corporate Social Responsibility VolunteeringThe business is requesting the Volunteering feature be turned on in the TEST environment. Is this a feature that is available in our Product package and can we be provid…
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Can you provide sample template for bell notification in Hr Help DeskSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How can help desk agent provide tier 1 support for Talent team?Summary: Our Help Desk agents today do not have access to employee Talent data. How can we provide view only access to them so they can help with tier 1 support? Content…
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Unable to schedule process Refresh Denormalized Time Dimension Table for BISummary: Redwood Knowledge dashboards and some Next gen Help desk infolets are not returning data Content (required): For Knowledge dashboards, i tried running the below…
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Which processes to run after creating an employee?Summary: Do you still have to run these 4 processes after creating a worker? : Content (required): Create worker Version (include the version you are using, if applicabl…
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Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …User_2025-02-01-03-43-13-079 48 views 1 comment 0 points Most recent by Bhawna Rawat Work Life Solutions -
23A New Feature Summary and What’s NewSummary: 23A New Feature Summary and What’s New are now published to the Readiness site: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/readiness/offeri… -
HRHD Custom NotificationsSummary: HRHD Custom Notifications Content (required): Hi All, I gone through some documents and it says to define email notification for HRHD through application compos…