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HELP DESK | modify sender email

edited Jul 21, 2025 10:45AM in Help Desk 2 comments

Summary:

Hello everyone,

I would like to know if it's possible to modify the sender address configured in the email template used for service request completion notifications in the Oracle HR Help Desk module.

Is this configurable within the application, or does it require a technical workaround?

Thanks,

Szymon

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