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Can we display the department of the Primary Point of Contact on the HR Help Desk Summary page?

in Help Desk 5 comments

Summary:

Hi,

My client wants agents to be able to see the department of the Primary Point of Contact on the SR Summary/ Spotlight page (Somewhere in the red region in the screenshot below), has anyone successfully done this? I assume we need to create a custom field in Application Composer initially to then pull that into the Custom Layout in VBS but is this a custom Text field with Groovy Script embedded to show the department based on the PPOC or do we use a Dynamic List. Any support/ guidance will be greatly appreciated.

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