Visual Builder Studio (VBS) Extensions
Discussion List
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How to hide duplicate actions in the HCM navigation list in HR HelpDeskSummary: My client wanted to be able to view the Person record from the HCM Navigator in HR Help Desk so they can check DOB, Address etc if Primary/ Affected contacts ca… -
How to Change Sub-view Sort Order for Account-Contact Object?Hi Team, I’m trying to modify the subview sort order for the Account-Contact object (child object of Account). This subview appears on the Account Details page. I have a… -
Unable to use new case on dynamic containerSummary: My client wants to simplify the Case Management page and wants to remove certain sections. I have navigated to App UIs > Customer Experience > Service > ec > Ca…
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Guided Journey (and AI agent) not visible on actual page but visible in Oracle Visual BuilderSummary: Hi, I have created an AI agent (for MFG Operations but I think that's not relevant). Then created a guided journey 'OPERATIONAL_PROCEDURE_GUIDE' and associated …
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Edit layout of smart actionWe have activated the "Copy to Document Record" smart action for Help Desk and Case Management (Copy HR Help Desk Documents to Document Record) in a test site and the fo…
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Some HR Helpdesk categories not appearing in SRSummary: Hi everyone, Some of my HR Helpdesk categories are not appearing on the Create an SR page. I have checked the parent and child categories in Setup and Maintenan…
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Export Service requests details in Next Gen HelpdeskSummary: We have a requirement to export/print the service request all details inculding messages as well. Do we have any functionality availanle in Next Gen Helpdesk? A… -
How to auto-assign Action Plans or Checklist based on the category selected in HR Helpdesk ?We are currently looking for a solution where system can auto-assign existing Action Plans or Checklists based on the HR Helpdesk category selected in Helpdesk request. …
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With Internal Service Helpdesk, can we integrate Asset details tagged to employees in the SRSummary: With Internal Service Helpdesk, can we integrate Asset details tagged to employees in the SR. This should integrate the Oracle fixed asset module with Internal … -
Nextgen HRHD Infolets - How to hide other dashboards on 26ASummary: Hi, Trying to hide Nextgen HRHD infolets dashboards which are not Help desk related (Absence, Recruitment, etc). I tried using VB but for some reason I dont hav…
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Is there any way to restrict email id as per who has log in (as Agent) while composing the messageSummary: We have a requirement to restrict or display the email id of users as agent's whomsoever has been logged in the system and not the HR desk email configured in t…Bhawna Rawat 11 views 3 comments 0 points Most recent by Om Yadav-Oracle Visual Builder Studio for HCM -
Unable to add custom fields to Redwood Help Desk employee viewSummary: I am unable to add custom fields to the Employee HRHD edit view. I have re-added the fields via Application Composer several times but I get the same issue when…
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“You no longer have access to this request”Summary: When trying to update a field in an HR Helpdesk Service Request as an agent, the following error appears: “You no longer have access to this request.” Details: …
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How to use advanced mode within VBS and is it supported?Summary: There are some elements within VBS Express Mode that we are unable to configure in Redwood but we may be able to manipulate them within Advanced mode by amendin…
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Next Gen Help desk-Unable to determine who manager is when adding Manager to contactsSummary: Unable to determine who manager is when adding Manager to contacts. Relationship type field only shows alternate and affected party . How we can specify if the …
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Extend Employee Search page in HR Help DeskSummary: My client uses key information from Employee records to identify, discuss and create new SRs. I have updated the SR details page to pull in PPOC Dept, DOB, 1st …
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Primary Point of Contact: Address Country field shows incorrect data on helpdesk requests pageThe field is pulling the country of 'primary point of contact' from the first assignment record. For example, if Person X started in Egypt and is now in the UAE, the cou…
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Need to display only Active Departments from REST API Service ConnectionSummary: Hi, We have configured a custom field to dynamically display on a Next Gen Help Desk Layout. Currently the custom field is associated to a Field Template that c…
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Not able to show values in Summary page in VBS Redwood ISR pageSummary: Not able to show in HRHD (Internal Helpdesk Service Request) Summary Page after Submitting value from the create ISR page. In HRHD (Internal Helpdesk Service Re…
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Is there a way to make the Outcome and Notes required for Live ChatSummary: Is there a way to make the Outcome and Notes required for the agent side of Live Chat when a chat is closed? Content (please ensure you mask any confidential in… -
Full list of values not showing in custom fieldSummary: My client has created a subcategory custom field in HR HelpDesk, this is to keep the list that shows to the employee succinct and when it's triaged by the agent…
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VB workspace for HelpDesk UISummary: Which workspace should be used for extending HelpDesk Redwood UI using VB? Is it the HCM or CX workspace? I can see that the HelpDesk UI's have a completely dif…Sachin Bhadange 1 view 1 comment 0 points Most recent by Nizam AB Mogal Visual Builder Studio for HCM