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Workforce Management - flexfields visibility

edited Feb 7, 2025 4:22PM in Workforce Management 1 comment

Summary:

Claro Guatemala is having issues with flexfields when migrating Absences screens. The issue is those fields were hidden in classic screens but once in Redwood, they became visible (read/write) mode for all users. There is an existing SR 4-0000105942, where the agent mentioned such feature is not present in Redwood, so my question would be, is there any valid workaround to solve this? Any ETA for that feature to be available in redwood for absence management?

Content (please ensure you mask any confidential information):

  • Classic view (absence creation):

  • Redwood (absence creation)

The customer also mentioned there is no way to configure some sort of visibility rule to control the way flexfields are displayed.

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