Work Day Definition Split at Day Start Time Issue — Cloud Customer Connect
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Work Day Definition Split at Day Start Time Issue

in Workforce Management 2 comments

Hello everyone,

I've been trying the work day definition on certain employees with midnight shifts (starting from 12:00 AM till 7:00 AM), although, I've found an issue with it.

Here is a screenshot of the work day definition:

Here is what is happening on the time card when viewing calculated time:

You'll notice employee has entered before 12:00 AM and the system considered it as overnight on the layout, however, in the calculation the work day definition shows an issue where it stopped it on 12:00 AM and calculated only the hours before 12:00 AM, and this is not what I intend to do. In the screenshot of the work day definition I mean to start the overtime day at 11:00 PM but here it is not and it is stopping at 12:00 AM, which seems very wrong.

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