How can notification alerts be sent for Journey tasks using Alert Templates? — Cloud Customer Connect
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How can notification alerts be sent for Journey tasks using Alert Templates?

in Human Capital Management 2 comments

Summary:

Worklist notifications not sent for journey task per the associated template

Content (please ensure you mask any confidential information):

We set up a special template to send a worklist notification to the Owner when a user marks a task as Not Applicable. However, the Owner doesn't receive the notification. Is there something we need to change in the setup? Or additional setup that should be done?

Setup is attached.

Thank you!

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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