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Configuring Field Trigger on HelpDesk Cloud

edited Dec 3, 2024 7:28PM in Fusion Service 1 comment

Summary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page.

1.Added Severity field in Create and Edit pages of Help desk

2.Before this Severity field was exposed in the Create/Edit pages, Severity was automatically set by choosing the Category (High, low, medium).

For eg., on choosing Hire Date Change Category the severity would be set to high, Security access Category would be medium severity etc (there is a groovy trigger setting this in the backend)

3.After the Severity field was exposed, based on the category selected, severity should show the values in the UI based on the Category type (High or low etc), meaning dynamically set the value on tab out in the Category Field.

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