Managers are unable to see their employees in the Goals Center

This year we implemented the updated Performance Documents that utilize the Goals Center. It went off without a hitch, however, a department that currently uses paper performance reviews has asked us to create a custom template for them. After mirroring the setup we use for the rest of our organization in our Test environment, we found that employees can set their goals in the Goals center but the managers are unable to do so. They can't see anyone in their goals center view. Other managers can view their employees but nobody in this new department. I've reviewed all the goal