Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating Intents — Cloud Customer Connect
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Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating Intents

We have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of records in the Oracle database (knowledge base) by using the JSON variable to map each intent to each answer record. Documentation:

But the client raised a concern that using this method, the data has to be stored in both the knowledge base and in the digital assistant (as intents), so every time a new answer is created, a new intent has to be created in the skill that they think is not an ideal solution.

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