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Compensatory Time not updating after running "Calculate Accrual and Balances" process

in Workforce Management 7 comments

Summary: We have one employee whose compensatory time balance is not updating after running "Calculate Accrual and Balances" process. The thread max error number has been increased to 3000.

This is the error from the txt file: Job errored with message: oracle.apps.fnd.applcore.messages.ApplcoreException: JBO-ANC:::ANC_PAY_INTERFACE_ERROR: <MESSAGE><NUMBER>ANC-3405066</NUMBER><TEXT>The payment info couldn't be transferred for payroll processing. Contact your help desk.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS>Inform your help desk that you received an error during transfer of payment info.</DETAILS><INCIDENT></INCIDENT></MESSAGE>

This employee and absence plan are not new, and this problem has been occurring since 2022.

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