What type of feedback option not appearing in Production?

Summary:

We have enabled the following profile in both Test and Production environments to allow requesting feedback for performance goals.

ORA_HRG_REQUEST_FEEDBACK_ENABLED

The request feedback for performance goals is visible in the Test environment but not in the Production environment. The templates are set up exactly the same but the option to ask what type of feedback do you want to request does not appear in Production. See pictures below.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

24D

Code Snippet (add any code snippets that support your topic, if applicable):