REST API for Fetching Assignment and Routing Rules defined in Help desk in Setup and Maintenance — Cloud Customer Connect
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REST API for Fetching Assignment and Routing Rules defined in Help desk in Setup and Maintenance

in Help Desk 7 comments

Summary:

Hello, I have requirement regarding Product Groups and Queues. For that I defined some rules and conditions in Setup and Maintenance. Now I wanted to fetch them in the backend. I need REST API for those rules and conditions. Please share the REST API details if you have any idea.

Content (please ensure you mask any confidential information):

Navigation for those conditions:

Setup and Maintenance->Setup:Help Desk, Functional Areas: Assignment and Routing-> Manage Service Assignment Rules->Category: HR Help Desk Request Queuing Rules

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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