Matrix Manager is not available in Task Payload for Approval Routing in IF Rules — Cloud Customer Connect
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Matrix Manager is not available in Task Payload for Approval Routing in IF Rules

edited Jan 15, 2025 7:30AM in Workforce Management 3 comments

Summary:

We setup Matrix Manager for "certain employees only" across our Company who need to report to a functional manager for an ongoing specialized workstream. However we have been unable to find a way to evaluate this in Absence Approval Rules IF section to route approval differently if there is a Matrix Manager defined.

Content (please ensure you mask any confidential information):

Using Matrix Manager concepts, we setup a MATRIX_LEAD for certain employees. Our requirements are:

a) Absence approvals for a certain leave type must be routed to Matrix Manager + an FYI for regular LINE_MANAGER, if there is MATRIX_LEAD present for the requestor

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