Fusion Service Release Center
The 25C update is here and brings a set of enhancements to improve your daily work. Here’s a quick overview of what’s new, grouped by module for easy reference.
Service Analytics
- Analyze Work Orders and SLA Milestones by Service Profiles
- Gain more insight into service performance through new Service Profile dimensions. This helps you see issues, asset details, and resolution efficiency by site. ➡ Learn more
- Measure Service Performance Based on Your Company's Work Calendar
- Metrics now align with your company’s working hours, giving a more accurate view of agent and service delivery. ➡ Learn more
- Extract Chat Data via BI Cloud Connector
3