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Fusion Service Release Center

edited Aug 20, 2025 8:14PM in Fusion Service 3 comments

The 25C update is here and brings a set of enhancements to improve your daily work. Here’s a quick overview of what’s new, grouped by module for easy reference.

Service Analytics

  • Analyze Work Orders and SLA Milestones by Service Profiles
    • Gain more insight into service performance through new Service Profile dimensions. This helps you see issues, asset details, and resolution efficiency by site. ➡ Learn more
  • Measure Service Performance Based on Your Company's Work Calendar
    • Metrics now align with your company’s working hours, giving a more accurate view of agent and service delivery. ➡ Learn more
  • Extract Chat Data via BI Cloud Connector
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