Why are some Corporate Card transactions automatically becoming inactivated?
Every month, some number of Corporate Card transactions are automatically designated with a Validation Status of "Inactivated transaction", and we can't figure out why. (Yes, we are able to successfully "activate" them by running the "Manage Historical Corporate Card Transactions", thankfully.)
- The employees and their cards were and are still active.
- The transactions are all similar to other transactions which were successfully validated.
- The upload generally also included similar transactions for these same employees that were successfully validated.
- Happens with both Employee cards and group cards.
Documentation, Cloud Customer Connect, and the Knowledge Base provides no information we can find about what might cause this to occur automatically.
Tagged:
0