Duration not updating when changed from standard hours via Show individual dates in Redwood UI — Cloud Customer Connect
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Duration not updating when changed from standard hours via Show individual dates in Redwood UI

edited Jan 16, 2025 3:47PM in Workforce Management 2 comments

Summary:


When adding an Absence and updating the duration of individual days via 'Show individual dates', if a user edits the duration and immediately clicks 'Save' the updated duration isn't saved, regardless of the message displayed stating 'Absence Updated'.

Screenshot showing edit to Duration field, changed from 7.5 hours to 9.000:

Screenshot showing panel after Save, note Duration reverted to 7.5 but pop up messages states 'Absence updated':

When this happens, the user has to re-edit and click Save again for the change to Duration to be saved correctly.

The workaround for this is for the user to click outside of the Duration field once they've edit the hours and then click Save, however, this is a change in functionality from Responsive.

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