OTL Redwood clearing recent items list — Cloud Customer Connect
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OTL Redwood clearing recent items list

edited Feb 13, 2025 6:31AM in Workforce Management 1 comment

Summary:

Hi all, we have recently enabled OTL redwood into the system and we found out that in the favorites and recent items menu on the top, the users can still access the old timecard layout instead of the new redwood layout

Content (please ensure you mask any confidential information):

Enabled OTL redwood for timecards into the system, everything is working as expected, found out in the favorite and recent items menu, users can still access the old timecard layout instead of the new redwood Layout. The link on the Current Time Card allows them to go back to the old layout. We tried to change the retention period to 0 rather than the default setting and the recent items are still there. Tried the scheduled process 'purge recent items' and the list has not cleared

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