How to trigger FYI notifications for canceled work orders bypassing the approval workflow? — Cloud Customer Connect
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How to trigger FYI notifications for canceled work orders bypassing the approval workflow?

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We have a business requirement to send an FYI notification to a particular approval group when a work order is set to 'Canceled' status. However, when we select the 'Canceled' status, there is no option to submit; we only have 'Save' and 'Close'. The system prompts us to provide a cancellation reason and updates the work order. Due to this, the work order does not enter the WorkOrderDeferredApproval workflow. How can we trigger an FYI notification in this scenario?

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