To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Get Started with Redwood: Oracle Cloud SCM and Maintenance
Maintenance
Discussion List
-
Review Now: Maintenance and Service Logistics Roadmaps - 26BThe full listing of Roadmaps can be found here. -
List of Customer Connect Training ReplaysSummary Quick access to all the Maintenance Customer Connect Training Replays Content Watch these replays to get more information about implementing your products. You c…
-
What is the replacement for Internet of Things (IoT) in Maintenance Assets Monitoring?Summary: It was understood that Internet of Things (IoT) is going to be replaced with another service. Although we are not sure about the exact details and plan from Ora… -
Is there a REST or SOAP to create or update Maintenance Helpdesk work requests?Summary: Hi, we need to update a Maintenance Helpdesk through integration (REST or SOAP) . ¿Is there a rest o web service to do it? I have found in this documentation…
-
Asset Number field in New Work Requirement UI says "No data to display"Summary: When setting up a new work requirement am unable to find any assets to assign to the Asset Number field. This is required field but does not show any values for… -
Work order dates are incorrect in Maintenance Supervision's Assignment tabSummary: Dates as shown in the work order summary are different as compared to whatever is displayed in Maintenance Supervision's Assignments tab. What may be the cause?… -
Is it possible to view each technician (Resource Instance) initials in My Mintenance WorkSummary: Hi Team, In the My Maintenance Work UI, when a user logs in as a Manager, Technician, or Supervisor, they should be able to see the assigned technician’s initia…
-
Knowledge Doc: 25C Redwood: Enable My Maintenance Work by OrganizationEnhanced Configuration for My Maintenance Work by Organization The latest update introduces the ability to enable My Maintenance Work for specific maintenance organizati… -
How to communicate OSP operation notes to Procurement Team?Summary: When performing an OSP operation (and no Blanket Purchase Agreement is set up) the operator executing OSP transaction might have technical notes that the buyer …
-
Work order created before reaching meter interval (10,000 miles) in meter-based maintenance programSummary: Work order created before reaching meter interval (10,000 miles) in meter-based maintenance program Content (please ensure you mask any confidential information…
-
How to freeze Maintenance Work Order from user to modify once status is releasedDear Experts, We have a requirement to route Maintenance Work Orders to a custom PaaS-based approval process. However, we are facing an issue where users can continue mo…
-
Work order still shows 'Available for assignment' even Resource Instance is assignedSummary: Created a Maintenance Work Order, resource instance is assigned in operation tab, and make it released status, later Login with technician Account and navigate …
-
Query regarding Asset's Location organization update using FBDI when the asset is part of hierarchySummary: This is a query regarding the Asset's Location organization update using FBDI when the asset is part of hierarchy. Content (please ensure you mask any confident…
-
Job Application AI Candidate Summary Generation Spins but No Summary Is Displayed 26BSummary: Testing the new AI Assist summary generation feature (26B) and have completed the configuration steps documented here: Redwood Experience: Job Application AI Ov…
-
Is there a automatic way to reflect status changes at OFS in maintenance work order?We are creating Preventive Maintenance Work Order in maintenance cloud, we flow that work order to field service using "Create Service work orders for Preventive mainten…
-
In Redwood the Maintenance Technician can modify start date/end date of Released Work OrderSummary: We are testing the Redwood Maintenance Management Landing Page functionality. While logged in as a Maintenance Technician (role: ORA_MNT_MAINTENANCE_TECHNICIAN_…
-
Description in Hierarchies Redwood page in Maintenance CloudSummary: Most of the columns look empty , especially the description in the Hiearchy redwood page. Is this expected? User would like to create a work order by drilling d…
-
Knowledge Doc: AI Agent: Diagnostic Workflow AssistantSummary: Agent name: Diagnostic Workflow Assistant. Purpose: Automates diagnostics for a work order, generates repair suggestions, updates the work order, and optionally…
-
Maintenance Program – Need Help Aligning Weekly/Monthly/Yearly Cycle to 365 DaysSummary: Unable to Configure Weekly, Monthly, and Quarterly Maintenance with Suppression Logic Using Day Interval Description:We are trying to configure a Maintenance Pr…
-
Excel visual builder - Maintenance Program Rest Endpoint no responseSummary: Is anyone getting any data through /fscmRestApi/resources/11.13.18.05/maintenancePrograms in 26A? I was using this successfully in 25D. The child objects like w…
-
How to add Assets parts to work definitionSummary: The part list has been added to the asset in Assets UI. While creating the work definition, on the right side , could see the second option as "Part List", sear… -
Users with Maintenance manager seeded role not able to create a work orders.Summary: Hi Team, we have created new users, and we have assigned the Oracle seeded role "Maintenance Manager" to these users and also provided the required data access …
-
Maintenance Asset Part ListHi, While creating an asset in the Maintenance Management UI, I'm able to add a part list. Now, my question is: when I create a work order, is it possible for the associ…
-
scrap itemsHello, can someone explain please the setups required to define items for scrap operations and a general overview of all the flow? (how does it work in the dispatch list… -
Error Popup Appears When Navigating to Maintenance Execution PageSummary: When a user navigates to the Maintenance Execution page, an error pop-up appears without any detailed message or explanation. What could be the possible root ca… -
Document reference details (ISR) are not seen for TechnicianSummary: If a user has Maintenance Technician role assigned , in edit WO page document reference shows blank reference details section . But for a user with maintenance …
-
How to create Service Request and Work Order from Maintenance Cloud (Redwood vs Classic)Hi team, I am working with Oracle Maintenance Cloud (SCM) and I need guidance on the standard process to create a Service Request (SR) and its subsequent Work Order (WO)…
-
Knowledge Doc: Enabling User Access for Fusion Maintenance AI Agent: Step-by-Step GuideHere’s the steps on how to give users access to AI agents in Oracle Fusion AI Agent Studio: Enable Required Profile Options: Enable "Security Console External Applicatio…
-
For few users the "Inspected By" field is not defaulting when we create "Inspection" result.For few users the "Inspected By" field is not defaulting when we create "Inspection" result for Assets in maintenance cloud after 26A upgrade
-
Maintenance Calender having different shifts is getting overlapped with each otherSummary: Maintenance Calendar is getting overlapped with each other. We have a requirement where we have 3 shifts running and we have set the calender accordingly still …
-
Excel Visual Builder will not load more than 500 recordsSummary: Hi team, hoping someone can help. Excel Visual Builder will not download more than 500 records even if I click download all, it only fetches 500. I have changed…
-
Error in Updating Maintenance Work Order Status using FBDISummary: During my initial import, the process completed successfully without any errors. However, when I attempted for the second time, the process failed. The error me…