If the “Send Dunning Letters” flag is not set in the customer profile, collection tasks are skipped

Summary:

If the “Send Dunning Letters” flag is not set in the customer profile, collection tasks are skipped. The log shows the message “The automatic strategy task is skipped because Send Dunning Letters isn't selected on the customer XY profile.” This function seems to have been added in the last releases, there is no documentation about this or that the process has been changed.

In our case, however, we do not want the tasks to be skipped, if the check mark is not set, no processing of the task should take place.

The question is how and whether this can be set or how the process of the collections strategies can be set up so that the tasks are executed in a defined sequence without individual tasks being skipped.