Looking for a particular Help Desk Cloud Customer Connect event?
The Help Desk team wants to thank all of you who attended our live events! If you have a topic that you'd like for us to consider for a future event, please let us know. We are looking forward to constantly improving Help Desk with your input!
Below are links to some of our past events, grouped by theme.
Product Information
- State of the Product: Help Desk in the Redwood Experience in 2026 (January 21, 2026)
- Knowledge for Help Desk (September 16, 2024)
- AI in Help Desk (September 17, 2025)
- Help Desk AI: Evolving your AI from an Aspiring Intern into Authoritative Insight (Part 1) (April 15, 2025)
- Help Desk AI: Evolving your AI from an Aspiring Intern into Authoritative Insight (Part 2)
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