Looking for a particular Help Desk Cloud Customer Connect event?
The Help Desk team wants to thank all of you who attended our live events! If you have a topic that you'd like for us to consider for a future event, please let us know in the comments. We are looking forward to a great 2026 with all of you!
Below are links to some of our past events, grouped by theme.
Product Information
- State of the Product: Help Desk in the Redwood Experience in 2026 (January 21, 2026)
- Knowledge for Help Desk (September 16, 2024)
- AI in Help Desk (September 17, 2025)
- Case Management in Oracle Help Desk (March 17, 2023)
- Case Management for Employee Relations and Investigations (July 17, 2025)
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