Modification on the configuration of the "Actual Fulfillment Date" in sales orders for service items — Cloud Customer Connect
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Modification on the configuration of the "Actual Fulfillment Date" in sales orders for service items

in Order Management 4 comments

I need to automatically update the "Actual Fulfillment Date" when the Pause Task is released in a Sales Order for service items. Currently, the system updates the date only when the order line is closed, after invoicing.

I would like to understand:

  • What is the standard system behavior in this case?
  • Is it possible to configure the orchestration process to update this field automatically when the Pause Task is released?
  • What are the exact steps to implement this change?

Thank you for your support.

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