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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Get Started with Redwood: Oracle Cloud SCM and Order Management
Order Management
Discussion List
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Learn More: Redwood in Oracle Fusion Cloud Order Management and Inventory ManagementLearn more on Streamlining the Fulfillment Journey through Redwood in Oracle Fusion Cloud Order Management and Inventory Management Watch this session to learn about the… -
New Year, New Insights: SCM – Redwood Order Management Office HoursWe’re excited to announce the second edition of SCM – Redwood Office Hours: Order Management, ringing in the new year and continuing our commitment to supporting your su… -
Order Numbering - Do's and Dont'sSummary: Learn how to configure order numbering to use the numbers from external systems when importing or integrating through webservices. How are orders in the UI sequ… -
Submit your questions for the Sept 11, 2025 Order Management Redwood Office Hour EventOur first office hour for hours for Order Management Redwood will take place on Thurs, Sept 11 at 8 am Pacific Time. This event "SCM – Redwood Office Hours: Order Manage…
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Training ReplaysQuick access to all the Configurator Modeling Customer Connect Training Replays Watch these replays to get more information about implementing your products. You can wat… -
Shipping Method on Split LineContent Hi All, Below is the scenario : 1. Create a Sales Order with multiple quantity and enter the shipping method 2. Submit the Sales Order. 3. Split the lines 4. Dur…
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Original Order Reference hyperlink in RMA not working in Redwood UISummary: Hi, When opening RMA in Redwood UI and you click hyperlink for Original Order Reference it does not work. Is this a bug or known issue and some missing setup? @… -
Sales Order Command CenterSummary: UCLS environment is 26B however unable to find profile Sales Order Command Center Agentic App Enabled OR find the AI Agent: Sales Order Precompute Processor age… -
FBDI Shipment ReuestI would like to request the FBDI template for Shipment Request Import, Could anyone please share the relevant template for the same. Regards, Pratik
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Update sales orderSummary: Hi, We have imported few sales orders using FBDI with Freeze Price and now want to add new line. Can we add a new line to these sales order using REST API? Than…
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Service Contract Line Total is not showing for recurring charge in servicecontractSummary: We are using subscription item in the service contract and recurring price is defined for that item. When we create the service contract and we are able to get …
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Redwood Release Pause TaskSummary: Hi, Do we have available in Redwood the release pause task? I saw in 26B we will finally have the order line orchestration process. Will it be available there? …
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Freight cost showing multiple digits after decimalsSummary: SO line level multiple digits are showing after decimal for Freight Cost Content (please ensure you mask any confidential information): Version (include the ver…
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Tax code removed from Revise SO, but after shipment confirmation tax-exempt status returns in OM SO.Summary: Customer has a Sales Order where the Tax Classification Code is initially set to Exempt. When the order is revised to remove the Tax Classification Code (since …
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Oracle GOP availability for long-running work orders with partial completionsHello Oracle Community, I’m looking for guidance on a design question related to Oracle Cloud Order Management + Global Order Promising (GOP) in a continuous / high-volu… -
how to LOV of demand class on sales order headerSummary: I have checked the lookup type ORA_DOO_DEMAND_CLASS it doesn't work Version (include the version you are using, if applicable): Code Snippet (add any code snipp…
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All Inbound 850s failing due to Mismatched Message Standard Received in CMKSummary: As of yesterday, all Inbound 850s are failing in Collaborative Messaging Framework (i.e., CMK). Content (please ensure you mask any confidential information): T…
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Tax Exemptions is not getting calculated on order management from Ship to sitesSummary: Actual Behavior: Tax Exemptions is not getting calculated on order management from Ship-to sites When we are adding exemption certificates of FAE tax on Ship-to…
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How is the currency of a sales order determined for a business unit . Or is it based on the bill toSummary: How is the currency of a sales order determined for a business unit . Or is it based on the bill to site of the customer.. If its both, which one has the prefer…
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DFF context in AR is getting defaulted to all Business Units.Summary: We have enabled service mappings and written algorithm to copy OM EFF values to AR Invoice DFF values. This mapping is working as expected and EFF values are ge…
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Override Schedule Ship date for FBDI ordersWe want to override Schedule ship date while importing the sales order from FBDI. Is there any option to override SSD from FBDI in oracle fusion cloud order management.
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How to call the REST/SOAP API in OM Extension to fetch the Resp Status from Customer Account ContSummary: Hi Team How can we retrieve the data of Column STATUS_FLAG (Responsibility_Status) from the HZ_ROLE_RESPONSIBILITY table within an OM Extension using APIs, in o… -
Issue with Purchase Order to Sales Order Convertor AgentRegarding Purchase order to sales order convertor Agent please suggest a format in which we can upload. we tried to upload the PDF in multiple ways, but we are getting e…
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GOP is not honoring the Shipping Method in the Sales OrderTransit Time is setup from Internal Location to Ship-to address. Shipping Method has been collected. In Simulation Demand, unable to select the Requested Shipping Method…
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Issue with Pricing and Tax Calculation in Sales OrderSummary: Hello Everyone, We have attempted to create a sales order with multiple lines; however, we are encountering the following errors on one of the lines: "Order Man…
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OM AR Service Mapping (Copy DFF) - Context value in AR is gets default even if there is no OM DFFsSummary: We have enabled Service Mappings and implemented an algorithm to copy Order Management (OM) EFF values to Accounts Receivable (AR) Invoice DFF. The mapping is w… -
Non-Ship - Bill-Only Flow Inter-Company AP and AR invoicesSummary: We are looking for the best practice to handle intercompany transactions specifically for Service Work Orders (non-shippable) within Oracle Cloud Service Logist…
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Aggregator max lines and wait time in external routing rules, SO line failing with errorSummary: In our implementation i have set up the aggregator attributes in Manage External Routing rules for sales order. Set Maximum lines to aggregate and send set to 0… -
Dropship Sales order - SO UOM and BPA UOM Is differentSummary: Hello - we are using standard supplier dropship flow. Our item is maintained in Dual UOM with primary UOM as EA and Secondary UOM as M2. Since the price is main…
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Close a Subscription Through RMA OrderSummary: In the referenced RMA order for a Subscription item, does it close the Subscription Product Line in OSS? The Subscription task is used in RMA orchestration, for…
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Redwood: What is the privilege for Index Management for Sales Orders ?We would like to remove all actions from the Order Management Configuration work area for users that are assigned Order Manager Role. We want to restrict these configura… -
unable to cancel an transfer order lineSummary: users not able to cancel an transfer order line , currently line status is awaiting fulfillment status. while trying to cancel the line getting below error. The…
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How to change the default ship-to address when creating sales order in FusionI got information that in Fusion after choosing BU and customer when creating sales order, the default ship-to address would be the site firstly added with ship-to purpo…
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How to export sourcing ruleHi, Can we export sourcing rule with Sourcing Rule Effective Dates and the detail? if possible please guide me
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How can I add Project number In Transfer order which is interfacing to OMSummary: We are currently creating a supply request through the Manage Item Quantities page and entering a Project Number. However, once the Project Number is added, the…