To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Get Started with Redwood: Oracle Cloud SCM and Order Management
Order Management
Discussion List
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New Year, New Insights: SCM – Redwood Order Management Office HoursWe’re excited to announce the second edition of SCM – Redwood Office Hours: Order Management, ringing in the new year and continuing our commitment to supporting your su… -
Learn More: Redwood in Oracle Fusion Cloud Order Management and Inventory ManagementLearn more on Streamlining the Fulfillment Journey through Redwood in Oracle Fusion Cloud Order Management and Inventory Management Watch this session to learn about the… -
Order Numbering - Do's and Dont'sSummary: Learn how to configure order numbering to use the numbers from external systems when importing or integrating through webservices. How are orders in the UI sequ… -
Submit your questions for the Sept 11, 2025 Order Management Redwood Office Hour EventOur first office hour for hours for Order Management Redwood will take place on Thurs, Sept 11 at 8 am Pacific Time. This event "SCM – Redwood Office Hours: Order Manage…
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Training ReplaysQuick access to all the Configurator Modeling Customer Connect Training Replays Watch these replays to get more information about implementing your products. You can wat… -
"Recover Errors" ESS job is being scheduled with the parameter "ORA_FOM_AUTO_RECOVERY"Summary: Hello Team, Following the Oracle 25B upgrade, we’ve noticed that the "Recover Errors" ESS job is being scheduled with the parameter "ORA_FOM_AUTO_RECOVERY". Whe… -
Redwood Sales Order Page – Item Not Appearing When Creating a New OrderHello, We are currently testing the new Redwood experience for Sales Orders in our test environment, and we've noticed that the item field does not return any results wh…
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Order ManagementSummary: Can someone help on this error message: 'You cannot schedule this fulfillment line because the orchestration process is not on a scheduling task. (DOO-2685339)'…
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Redwood for Order Management 24D 'Manage Commercial items > Tasks > Configure Index option missing?Release 24D Redwood opt in for Order Management. Within the release doc it mentions the following: Steps to Enable Use the Opt In UI to enable this feature. For instruct…
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Error creating Sales Order due to pre transformation ruleSummary: Hi, I guess this error when trying to create SO: "Attempted to invoke method "longValue" in class "java.lang.Long" on a null object reference. at line 443 in /R… -
Not able to Partially fulfill Non-Shippable Bill Only itemsSummary: Not able to Partially fulfill Non-Shippable Bill Only items Content (please ensure you mask any confidential information): We have business scenario of adding N…
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How to freeze price on Sales Order created directly in Oracle Fusion or through FBDISummary: We have business requirement where we create the orders directly in Order management and sometimes through FBDI upload. After multiple revisions on sales order …
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GOP not considering the Transfer requestSummary GOP recommends for buy rather than to transfer from nearby OrgContent Hello Everyone, We have a scenario, first the fulfilment org needs to check for replenishme…
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GOP is not honoring the Allocation percent in the Sourcing Rule for Buy/ Transfer FromSummary: We have defined the ATP Rule based on the Supply Chain Availability Search, Profitable to Promise- Y. We have defined Global Sourcing Rule with two sources as b…
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Track Back orders on ordered lines in Order managementSummary: Track Back orders on ordered lines in Order management Content (please ensure you mask any confidential information): We have a requirement. where a user want t…
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Inquiry to create a return sales order using FBDII want to create a return order through FBDI. (I created a standard order using "SourceSalesOrderImportTemplate".) I want to create a return order as "add unreferred ret…
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Original Order Reference and Line Number is BlankSummary: When creating RMA through 'Enable Return' option system is not defaulted the 'Original Order Reference' and 'Original Order Line Reference' is this standard beh…
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implementing an approval workflow for manual customer hold releases in Oracle.Current Situation: Currently, manual release of customer holds is done without a system-tracked approval process. Our business requirement is similar to the Purchase Ord… -
We need to setup cancellation approval hierarchy for the RMASummary: We have requirement to set approval hierarchy ocne the user press on the cancellation option for the RMA Content (please ensure you mask any confidential inform…
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Custom Schedule Process to Release Pause on sales order not working with Source Order NumberSummary: We have created custom schedule process to release pause from sales order with Source Order Number as Input Parameter. When we submit the process it goes in ret…
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Why GOP suggested date in sales order is incorrect for Make item?Summary: GOP is not suggesting right availability date/expected delay for a make item used in Sales order when there is no on hand quantity available. ATP rule was set u…
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Review Supply Availability is not getting refreshedSummary: Review Supply Availability is not getting refreshed as per the 'User-Defined Fence in Days' in Manage ATP Rules. Few days back Review Supply Availability got re…
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Import Sales Orders with Minimum UsageWe are working on creating Sales Orders that include Subscription items. Our requirement is that each order should capture both the Usage charge and the corresponding ‘C…
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Order import web service SOAP call is deprecating in 25D, But still working fine after upgradeOrder import web service SOAP call is deprecating in 25D, But still working fine. Wants to know when it is planned exactly to revoke the functionality
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Project update in redwood sales order pageSummary: As of 26A, project attributes are not included in sales order redwood page. When is the feature planned to be released? Can you provide a release timeline? Cont… -
How to add pause task to Bill only sales OrderSummary: The Sales Order should remain in Waiting status. The user will release the pause task at the appropriate time based on the dollar value, after which the order s…
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TAX ON RMA SALES ORDER DO NOT CALCULATESummary: The referenced RMA Sales order is not showing the tax amount on the header level but is showing on the line level. RMA Header Information RMA Lines Information …
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Sales Order Assistant (Single Agent) AI agent not coming after 25D releaseSummary: Under AI Agent Studio, only 'Sales Order Assistant' is showing and Oracle recommends to not use Sales Order Assistant agent for this release and use 'Sales Orde…
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How to generate Ship Only line without Invoice with FDG enabled?Summary: How to generate a Ship Only line without Invoice in the Sales Order with Fiscal Document (FDG) enabled? There is this document FA: SCM: OM: How To Create Ship O…
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26 A- Validate Serial Number for RMA in case of drop Ship itemsSummary: 26A Release allows validation of Serial number for RMA orders. Will it validate for Drop ship scenarios as well i.e. If Item is Drop shipped then RMA creation w…
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What is the best practice to debug complex sales orders in lower environmentsSummary: Recently obtained information from support that cloned sales orders do not have 'SOA Data' copied into the clone, and that such orders cannot be used to debug i…
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OM: Unable to Cancel SO LineHi, A SO with multiple lines and all the other lines were closed except Line#1 which has fulfillment split, 1-1 Line is closed, now the issue is with Line 1-2- with Awai… -
How to add a newreport optionin 'Print to PDF' menu in Manage Work Orders in supply chain execution?Summary: How to add new custom report in manage work orders page under Print to Pdf button drop down list? The path is Supply Chain Execution --> Work Execution --> Mana…
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Issue with Purchase Order to Sales Order Convertor AgentRegarding Purchase order to sales order convertor Agent please suggest a format in which we can upload. we tried to upload the PDF in multiple ways, but we are getting e…
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Cant create multiple Sales Order lines using Visual Builder Excel plug-inHello Oracle Community, I am facing an issue while using the Visual Builder Excel Add-in to create Sales Orders lines . Issue Description:When attempting to create a Sal…