You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Does the Update or Close Sales Orders ESS process close Internal Sales Orders?

edited Aug 11, 2026 10:45AM in Order Management 3 comments

Summary:

Does the Update or Close Sales Orders ESS process support closing Internal Sales Orders? If yes, are there any specific parameters, profile options, or configuration requirements for Internal Sales Orders?

Content (please ensure you mask any confidential information):

There are Internal Sales Orders (TOs interfaced to OM) where all order lines are already in Closed status, but the sales order header remains Open. The Update or Close Sales Orders ESS process completes successfully, but the Internal Sales Order header is not being closed. The profile option FOM_USE_NEW_CLOSE_ORDERS is created and and set to Y at site level.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!