HRHelpDesk Service Request Creation via API and Escalate to Case — Cloud Customer Connect
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HRHelpDesk Service Request Creation via API and Escalate to Case

in Fusion Service 2 comments

Summary:

Doing Data Migration to NextGen HRHelpDesk Service Requests and need to Escalate to a Case, there are about 4000

Content (please ensure you mask any confidential information):

We have create the HRHelpDesk Service Requests using the /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests endpoint and want to now escalate teh Requests to Cases using

/crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SRNumber}/child/smartActions/{ActionId}/action/executeAction

We are getting this error:

{    "result": {        "responseType": "SMARTACTIONS",        "responseBody": "Cannot execute UI based Action : SDA-EscalateServiceRequest-hrHelpDeskRequests",        "transactionReference": null,        "actionId": "100000405558875",        "responseData": null,        "responseCode": "400"    }}

What is the process to Mass Escalate the SR to Cases.


Version (include the version you are using, if applicable):

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