Task Management : Using the same task for multiple customer visits
Summary:
We have a specific requirement where we need to use the same task for multiple visits.
Content (please ensure you mask any confidential information):
This is our current setup which we would like to replicate on OFS:
- We get one repair task for a complex equipment.
- On visit one, we determine we need fabricate special part to fix the problem. We need to capture travel and labor for the same.
- Once the part is available - we schedule visit #2. All this while the job is in a special queue waiting.
- On visit @#2 - we fix the problem, capture labor / travel. During this visit - we recommend other repair or upgrade or installs.
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