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Field Service
Discussion List
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REGISTER NOW: Oracle Fusion Field Service 26D Release Deep Dive - Wednesday, November 18thRegister here for the Oracle Fusion Field Service 26D Release Deep Dive Summary: Register today for the Oracle Fusion Field Service Release Deep Dive Webinar, this sessi… -
November Interactive Demo Hours: Retention & Delivery Excellence (Service & Field Service)Always live, never recorded! It's that time again. Interactive demo hours are scheduled for November. In this one hour showcase, you’ll get an in-depth look at Oracle's …Kayleigh Halko - Oracle-Oracle 151 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
Field Service Billing Metrics (monthly usage)Summary: I can't find how to download our monthly usage (billing metrics) since Oracle made changes recently (Jan 2025?). Content (please ensure you mask any confidentia… -
OFS to OIC Integration Authentication Changes After March 2027We currently have an integration between Oracle Field Service (OFS) and Oracle Integration Cloud (OIC) that uses an OFS Application configured with OAuth Client Credenti… -
Display SLA Start and SLA End as date only in Dispatch Console List ViewHi everyone, In Oracle Field Service, we would like to display only the date for the standard fields sla_window_start and sla_window_end in the Dispatch Console List Vie…
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Bulk Printing of Activities and PDF Generation of Activity DetailsHello Oracle Community, We would like to understand whether Oracle Field Service (OFS/FFS) supports the following requirements through standard functionality, APIs, or p…
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Fusion Field Service OOTB reports List Validation using demo user.Summary: Hi team, Can you please provide the Demo User to be used to validate the Fusion OOTB reports. -Sridhar
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Include Team Leader Name in Dispatch Console List View Export or Print Route for Teamwork ActivitiesSummary: Hello, We’re using Teamwork activities in Oracle Fusion Field Service 26C, with a Foreman as team leader and crew members assigned through Assisting activities.…
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“Reopen segmentable activity” action not visible for a completed multiday activityHello everyone, I am trying to reopen a completed multiday activity in Oracle Field Service, but the reopen action is not displayed in either the Activity Details page o…
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Read-only/View-only role where there are workflows attachedSummary: I need to give a read-only/view-only role to some users. They should be able to see the dispatch console and activity details page to read information about the…
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is it possible to append some text to existing property in OFSCSummary: is it possible to append some text to existing property in OFSC ? Content (please ensure you mask any confidential information): I have a requirement where I ne…
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Keep next activity in Pending after Complete instead of auto En route in FFSRequirement: Keep next activity in Pending after Completion of Current actvity instead of auto En route in Fusion Field Service We have En Route Support turned on in Bus…
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Resource Hierarchy of team and Visual Icons of Team members in Dispatch Console Resource TreeSummary: Hello, We have a business requirement from our client related to the Resource Tree in Oracle Fusion Field Service Dispatch Console. The client would like dispat…
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Urgent routing plan assigns activities even when it causes overtime - how to control?Summary: Hi Team, Our requirement is that urgent activities should not be routed to technicians who have not activated their route. To do this, we tested a filter in the…
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Released Maintenance WO Operations are not getting created as activities in Fusion Field ServicesSummary: Hi I have setup the relevant data in OMC and OFFS as per this article https://demo.oraclecloud.com/?documentId=SOLN12557&page=shell&shell=support&support=suppor…
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Configuring AI Agent Studio for Fusion Field Service Collaboration ChatSummary: I am configuring AI Agent Studio to integrate with the Help Desk chat inside the Fusion Field Service Collaboration module. The goal is to deploy an AI agent th…
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Required Technician Feature in Oracle Fusion Field ServiceContent (please ensure you mask any confidential information): Hi Everyone, I am looking for guidance on the Required Technician feature in Oracle Fusion Field Service. … -
Field Resources page shows no data in Fusion Field Service 26C, other setup pages workSummary: Hello, After the 26C update, the Redwood Field Resources page in Oracle Fusion Field Service shows "0 items / No data to display", even though the same resource…
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Extract dynamic code from a WMT URLSummary: Hello, I have a property (example: URL_WMT) that captures the WMT URL. Full URL: https://w.etadirect.com/a784hk596 Dynamic part: a784hk596 I need to extract onl…
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Manage Field Service Technician not showing OrgOrg LOV in Manage Field Service Technician is not displaying newly created inventory organization. Org has several subinventories. checked Data access to ensure that Inv…
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Do we need a separate Google/Baidu Maps subscription for Street Level Routing with FFS Enterprise?Summary: Hi everyone, We currently have an Oracle Fusion Field Service Enterprise subscription and want to enable Street Level Routing (SLR) in our routing plans. The do…
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Question about SSL certificate renewalLast week the 5th of October, we received a communication from Oracle about "Akamai SSL certificate renewal is scheduled for *.fs.ocs.oraclecloud.com domain". In that em…
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XSLT-formatted property values are not updating through the OFSC Plugin APISummary: We are experiencing a production issue with a custom hosted OFSC plugin, reproduced in TEST. The underlying values of XSLT-formatted properties are not updating… -
How to display masterActivityId as a column in the Dispatch Console List View?Hi everyone, We would like to display the standard masterActivityId field as a column in the Oracle Field Service Dispatch Console List View. We checked the List View Co…
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The Inventory fields ex: CAID are not searching as expected in the SEARCHSummary: The Inventory fields ex: CAID are not searching as expected in the SEARCH Content (please ensure you mask any confidential information): The CAID# is available …
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How and when capacity category derived or refleted in OFSSummary: we have added new capacity category with specific workskill group and inactive the existing capacity category which is having same group after 15 min it is refl…
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How to Store Plugin Data in Fusion Field ServiceHi everyone, We are planning to create a plugin that will be displayed before a route is activated. The user will enter certain details in the plugin, and once the detai…
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How to Identify All Resources Who Worked on an Activity in Oracle Fusion Field ServiceSummary: Hi everyone, I have a requirement in Oracle Fusion Field Service where one resource is assigned to an activity, but another resource may assist the primary reso…
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Can form visibility rules access the Inventory is non-serialized flag of the selected Inventory TypeHello everyone, I am configuring the visibility of fields and sections in the standard “Add Inventory / Inventory Details” screen in Oracle Field Service. My requirement…
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26D Debrief Critical ErrorSummary: We are Testing Fusion Field Service. While using Debriefing in 26D we are getting an error : { "title" : "Bad Request", "status" : "400", "o:errorDetails" : [ {… -
How Not Done status of any activity in FFS is handled in WACSSummary: We are currently implementing the Oracle Fusion Field Service (FFS) and Oracle Utilities Work and Asset Management (WACS) integration using the Oracle Integrati…
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Is there any way to control dispatcher see only 3 weeks of History?Summary: Business wants Dispatcher to see only 3 weeks of History in FFS is it possible by using Restriction on visibility filter or by any way?