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Field Service
Discussion List
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025 Summary: Register now for the webinar of our quarterly Oracle Fusion Field Service… -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…
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Is there a place to check Resource History including Resource calendar changes in OFSC?Hello, I was wondering if there was any way to check the changes history for any ressources in the dispatch console. More specifically in my case, I want to see the chan… -
Can we use Oracle Guided Learning In Fusion Field ServiceSummary: Hi, We are in the process of implementing Oracle Fusion Field Service for one of our customers and would like to confirm whether Oracle Guided Learning can be i…
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Can we send an email to customer before 2 days of activity assignment -OFSSummary: We want to send a reminder email to customer before 2 days of technician visit to their place. Means if activity is scheduled for a technician on 27 Nov, custom…
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How do other OFS implementations handle 'On-Call' Shifts that cross midnight?Summary: We're curious how other Users of OFS have setup their 24/7 operations. The way we work is functional, but understanding other implementations might help refine … -
How to sync attachments from Fusion Service to Fusion Field ServiceSummary: Attachments not syncing from Fusion service to Fusion Field Service via the Out of the box Work order accelerator. “wo_attachment” and “wo_photo” are file type …
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SR creation in Fusion Service from Fusion Field ServiceSummary: We are currently creating Fusion Service Requests from Fusion Field Service using a generic integration user through the hosted plugin. Is there any configurati…
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Direct Link to other Android AppSummary: We have developed a plugin to direct a user to an external Android app using the OOTB functionality - the same that is used to direct a user to the Google Maps …
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Receiving notification on inventory addition or removalSummary: Hi Team, Similar to notification receival when an activity is added to an Technician, do we have an option to receive notification when an inventory is added or…
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Support for Routing Plan to Limit Pending Activities per TechnicianSummary: Hello Team / Experts, We are working to implement routing plan that assign the activities but the routing configuration is allowed in a way that limits assignme…
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Unable to Update Resource Calendar from Non-Working Day to Working Day via APIHello @Dima Buldakov Issue:We mistakenly updated Martin Luther King holiday to 20th Jan 2026 instead of 19th Jan 2026 for approximately 3,000 resources. Through the appl…
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Chat events from OICSummary: Hello, Why is there no integration with OFS chat events using OIC? How can we capture those events? Content (please ensure you mask any confidential information…
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Update inventory notification using message scenario.Summary: Dear Team, There is a customer requirement saying when inventory is updated resource should be notified. As we all know we don't have lunch condition of "Update…
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REST API : getting no data foundSummary: Response showing no data found in REST API. Content (please ensure you mask any confidential information): Hi Experts, I am new to rest api. I tried to get user…
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Enable Microphone in iframeSummary: We have developed a plugin that has a requirement to accept voice entries. The standard OOTB functionality works fine in iOS or Android but not via a browser. T…
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Set property - WarehouseSummary: Good morning! I have a question regarding inventory management through Warehouses. The structure is as follows: NORTH Bucket -> has created a North Warehouse Te…
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Can we store file properties data in OCI Object StorageSummary: Hi Team, We understand that we have Properties with Type -Attachments which can be linked to Object Storage Application created in OFSC. This attachment propert…
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We want to restrict being able to enroute to an activity unless it is in the 1st pending positionSummary: There are times that a technician needs to be able to change the order of their route. We are implementing a process to capture a reason when the technician reo…
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Are PVOs available to extract for Oracle Fusion Field ServiceHi Team, Just wanted to check if we have PVOs available to extract data from Oracle Fusion Field Service. Thanks, Akshaya
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Ability to capture current locations GPS CoordinatesSummary: Hi Team, We have a requirement to capture user's current location's GPS Co-Ordinates and put them into two different fields -Latitude and Longitude and send the…
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu… -
Need Guidance: Configuring IST Time Zone for Daily Extract in Oracle Field ServiceSummary: We are trying to configure the IST (India Standard Time – UTC +05:30) time zone for the Daily Extract in Oracle Field Service (OFS). Currently, the Daily Extrac…
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Set Property for internal repeated or mass activitiesSummary: Set Property for internal repeated or mass activities Content (please ensure you mask any confidential information): Currently we can Add a Set Property in Add …
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this? -
Activities deletion after 90 days-QuerySummary: Hi Team, A query- If we create a non-scheduled or scheduled activity today, no-one works on it and activity stays in Pending status. Will this also get removed …
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Can we route (or filter) activities in Oracle Field Service based on the Required Inventory (parts)We want to implement a routing rule in Oracle Field Service where: The routing plan first checks if an activity contains any required inventory items (added under the “A…
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Journey notifications in case of multiple assignmentsSummary: There are two active assignment for an Employee. Journey task Performer is Line Manager. Journey notifications are going to Primary Assignment Line Manager but …
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Asset Details plugin in Oracle Field Service not displaying Planned Work Orders and Asset HistorySummary: Hi everyone, We are facing an issue with the standard Asset Details plugin in Oracle Field Service. The plugin is not displaying the Planned Work Orders and His… -
Can We assign Multiple Roles to Single User in FFS ?Summary: We have a requirement where one user handles both the roles of Manager and Technician. How can we achieve this in FFS to assign the Manager+Technician Role to a… -
Supported geometry types in OFSC map layersSummary: In Oracle Field Service Cloud (OFSC), when setting up a map layer, are we restricted to using only point-type layers, or are other geometry types supported? -
Can we open OFSC plugin pages using direct URL in another application ESRISummary: Hi Team, Scenario: We have setup integration between OFSC and ESRI Field Maps. We have created a plugin (Let's Say A) which takes user to ESRI Field Maps where …