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Field Service
Discussion List
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September Interactive Demo Hours: Retention & Delivery Excellence (Service & Field Service)Always live, never recorded! It's that time again. Interactive demo hours are scheduled for September. In this one hour showcase, you’ll get an in-depth look at Oracle's…Kayleigh Halko - Oracle-Oracle 52 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
REPLAY AVAILABLE: Oracle Fusion Field Service 26C Release Deep DiveWatch the replay for the Oracle Fusion Field Service 26C Release Deep Dive Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webin… -
How to Identify All Resources Who Worked on an Activity in Oracle Fusion Field ServiceSummary: Hi everyone, I have a requirement in Oracle Fusion Field Service where one resource is assigned to an activity, but another resource may assist the primary reso… -
fusion field service to optimize the activity routes for a technician on a given daySummary: Suppose five work orders are assigned to a technician. I want these work orders to be automatically scheduled based on the optimal route, minimizing both travel…
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How to insert images/logos in Where's My Technician's Customer Email?Summary: Hi. We are preparing to use the "Where's My Technician" feature and noticed that the customer email body content appears to support only plain text formatting i…
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How to move today's pending activities to tomorrowSummary: If a technician have some scheduled pending activities for today, which they are not able to pick up. We want to move them to tomorrow's pending scheduled activ…
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Is it possible to change the date format for {date} used in message scenarioSummary: Is it possible to change the date format for {date} used in message scenario? Content (please ensure you mask any confidential information): Currently we are se…
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How to Store Plugin Data in Fusion Field ServiceHi everyone, We are planning to create a plugin that will be displayed before a route is activated. The user will enter certain details in the plugin, and once the detai…
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Hiding Default UI Tiles (My Route, Idle Time, Activities) on Route ScreenDescription: We are working on simplifying the Route screen experience for field resources (Drivers) in our project. Our drivers generally have limited technical profici…
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How to Fetch Submitted Forms Not Linked to Activity Details in Fusion Field Service?Summary: Hi Everyone, I have a requirement in Oracle Fusion Field Service to fetch details of all submitted forms that are not attached to the Activity Details screen. I…
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Looking for recommendation around Oracle Fusion Field Service from Field Maps Arcgis navigationSummary: Looking for recommendation around Oracle Field Service from Field Maps Arcgis navigation with return values to update properties of FFS we have plugin to open F…
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How to allow routing assignment when technician skill ratio is below the required threshold?Summary: Hi, We are currently configuring routing plans in Oracle Field Service (OFS) and encountered a specific scenario regarding Work Skill Ratios that we need guidan…
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Launch Condition 'Activity Created' in Message Scenarios not workingHi Team, we need to set up a message scenarios to send alert via mail if in the end of the day if there are some activities still in status 'Started'. So we've set up th…
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showBookingGrid returning "reason": "closedTimeSlot"Summary: Hi , We are experiencing an issue with the showBookingGridwhere certain time slots return "reason": "closedTimeSlot" even though there is sufficient remainingQu…
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Will OFS auto populate the lat/long based on Zipcode during the activity creation ?Today we send latitude/longitude value with every create activity into OFS? If we didnt send the values tomorrow will OFS auto populate the lat/long based on Zip code du…
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Can a field technician create an activity and self-assign it using the CCS–OFS accelerator?Summary: Looking for confirmation on whether the CCS–OFS accelerator supports a field technician creating an activity and assigning it to themselves, with that activity …
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Creating a Field Resource in Fusion Field Service Without an Associated UserSummary: I have a requirement to create a Field Resource in Oracle Fusion Field Service without associating it with a user. When I create a Field Resource through Manage…
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Is there a property to identify an activity that is on a resources non-scheduled route?Summary: Hi, I am trying to ensure that a button appears on the activity details screen only if that activity is the current one or the next one in the route. I am curre… -
work skills, activity types are not loading in fusion setup and maintenance after 26C updateSummary: In 26C update, work skill, work zone, resource type, activity types, timezone, shifts and schedules are moved to fusion env> setup and maintenance> field servic…
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how can we create single activity in fusion field service for multiple assetSummary: We have asset hierarchy in maintenance, To create an activity in Fusion Field Service, we can select one asset at a time, We are selecting top level asset in ma…
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Trigger a Plugin for Background Validation Without Opening a Separate PageWe want to trigger a plugin to run validations in the background, without it opening as a separate page/screen and without navigating the user out of the Field Service i…
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Checklist Required When Activating/Deactivating a RouteWe need a checklist to appear when activating or deactivating a route, so key items can be verified before the status change goes through (e.g. driver/vehicle assigned, …
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Visibility Rules for Mandatory Image UploadSummary: Hello, I have a requirement where the resource must mandatory upload one photo, either from the camera or from the gallery. The idea is to have two properties: …
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Information Reqd: OFS Plugin limitationSummary: Need information on the maximum number embedded plugins allowed in Oracle field service, and the maximum number of properties that can be added in a single plug…
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Reservation in Oracle Field Service CloudHow can I reserve "parts" in OFS and synch it up with Fusion Inventory We have two scenarios: Service Work Order lists out parts (serialized / non-serialized) which are …
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Oracle Field Service Dispatch Console crashing - Recurring RESULT_CODE_HUNG ErrorUsers are experiencing recurring unresponsive page errors (RESULT_CODE_HUNG) in the Oracle Field Service Dispatch Console application, regardless of the browser used. We…
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Standard WO to OFS Sync (No OIC): Activity Start/End Times Defaulting to 12:00 AM and 12 AM+durationSummary: Content (please ensure you mask any confidential information): We are testing the standard Work Order to Oracle Field Service (OFS) integration without using OI… -
Segmentable activities visible in “Show non scheduled activities” but missing in Route viewSummary: Hello community, I’m observing the following behavior in the Dispatch Console (Oracle Field Service 26C release): I select a resource → Show non scheduled activ…
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26C work skill conditions in Fusion Field Service activity type not visible or editableSummary: In 26C Fusion Field Service noticed that the work skill conditions - activity type is not visible or editable. It shows the numbers which is actually correspond… -
What is the best way to reorder sections within a layoutSummary: What is the best/recommended way to reorder sections within a layout? Content (please ensure you mask any confidential information): Trying to reorder sections … -
Reset form content in Workflow stepSummary: Hello In the Workflow, it's possible to go back or forward in steps defined in Workflow. How it's possible to reset form content if technician go back in step d…