To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025 Summary: Register now for the webinar of our quarterly Oracle Fusion Field Service… -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…
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Activities deletion after 90 days-QuerySummary: Hi Team, A query- If we create a non-scheduled or scheduled activity today, no-one works on it and activity stays in Pending status. Will this also get removed … -
Supported geometry types in OFSC map layersSummary: In Oracle Field Service Cloud (OFSC), when setting up a map layer, are we restricted to using only point-type layers, or are other geometry types supported? -
Asset Details plugin in Oracle Field Service not displaying Planned Work Orders and Asset HistorySummary: Hi everyone, We are facing an issue with the standard Asset Details plugin in Oracle Field Service. The plugin is not displaying the Planned Work Orders and His… -
Ability to capture current locations GPS CoordinatesSummary: Hi Team, We have a requirement to capture user's current location's GPS Co-Ordinates and put them into two different fields -Latitude and Longitude and send the…
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Can we open OFSC plugin pages using direct URL in another application ESRISummary: Hi Team, Scenario: We have setup integration between OFSC and ESRI Field Maps. We have created a plugin (Let's Say A) which takes user to ESRI Field Maps where …
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A reminder set to trigger 18 minutes before the technician’s ETA isn’t sending the notification.Summary: A reminder scenario is set up to trigger 18 minutes before the technician’s ETA to send a collaboration notification. The notification is not being triggered ev…
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Difference between Oracle Field Service and Oracle Fusion Field ServiceSummary: Hi Team, Do we have any document explaining the difference between functionalities in "Oracle Field Service" and "Oracle Fusion Field Service" or if someone can…
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Auto-Rescheduling of Linked Activities in OFS (Finish-to-Start Relationship)Summary: Looking for a way to automatically reschedule all linked activities when one of the linked activities (Finish-to-Start type) is manually rescheduled by a techni… -
Offline Plugin guidance apart from OFSC official documentation.Summary: Hello Folks, I am working with OFSC from couple of months and I encountered one challenge to work with OFSC plugin which will be working as Offline using plugin…
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Internal Resource Organization and Organization UnitSummary: I created a new Internal Resource Organization, "Organization X," assigned to a user with the role ORA_OFS_FIELD_SERVICE_MANAGER_JOB, and expected to find a new…
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Can We assign Multiple Roles to Single User in FFS ?Summary: We have a requirement where one user handles both the roles of Manager and Technician. How can we achieve this in FFS to assign the Manager+Technician Role to a… -
Legal Addresses are duplicated when move to Address task is performedOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):FedEx Description (Required):When usin…
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Integration Error "A database constraint was violated while storing the changes in the database."Summary: Hi Everyone, We are testing the 25.1 version of Part Order Integration in Oracle Service Logistics (OFS Sync). As part of the integration, the integration is ca…
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Does attachments-OCI Object Storage Properties work in offline modeSummary: Hi Team, We have created an OFSC form where we have exposed Attachments-OCI object storage properties. So, we wanted to check: If user is offline, will he be al…
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Duration Consideration in Asset Details plugin for History Work ordersHello Folks, We are working with Asset Details plugin and we required some important information to check for the login behind the Historical work order fetched from SCM…
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is it possible to re-order activities from My Route PageSummary: Hi Team, We can re-order activities using "Position in route" field in Activity Details. Is it possible to re-order activities from My-Route Page, Dispatch Cons…
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Integration between Oracle Projects and Oracle Fusion Field ServiceSummary: Content (please ensure you mask any confidential information): Hi Team, We are exploring the integration between Oracle Projects and Oracle Fusion Field Service…
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Visual Builder plugin developmentSummary: Hi, I have a few questions related to VBCS plugin development: Can a VBCS plugin be developed in Visual Builder or can also be done in Visual Builder Studio? Af…
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Irrelevant Past Timestamps Appearing in Activity HistoryHello team, We have observed that for several activities in Oracle Field Service, the history section displays timestamps that predate the actual creation date of the ac…
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Display the Enroute time in an activity fieldSummary: Capture activity Enroute time so it can be displayed in the activity details screen. Content (please ensure you mask any confidential information): In customer … -
How can we create a custom template for a dropdown virtual field, replicating OOTB behaviorSummary: We need to add a field-level on-change trigger to a virtual dropdown field, but are unable to do so using the out-of-the-box (OOTB) template. We're seeking guid…
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Need Guidance: Configuring IST Time Zone for Daily Extract in Oracle Field ServiceSummary: We are trying to configure the IST (India Standard Time – UTC +05:30) time zone for the Daily Extract in Oracle Field Service (OFS). Currently, the Daily Extrac…
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how to inactive the enumeration value of a property in OFSC using REST APISummary: Hi Team, we are trying to inactive an active enumeration value using OFSC Rest API. However, it is throwing a validation error "Validation failed. Enumeration l…
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Is there a possibility to view any integration failures from OIC to OFS?Summary: We would like to enable any logging for ongoing/incoming transactions into OFSC via OIC. This is required to fix any failure from the upstream to OFSC. Currentl…
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Our messages stopped working when we switched to HTTP 1.1 from 1.0Summary: While switching from http 1.0 to 1.1 - our middleware stopped receiving messages Content (please ensure you mask any confidential information): We have messages…
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Validate a string property to allow user to enter 'DD-MON-YY'Summary: We have a string property bringing in date, we would like that to be a RW property with users entering or overwriting the value in the field. How do we use Prop…
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Where Is My Technian URL changed from "w." to "g3." and no longer workingSummary: We are about to implement Where Is My Technican and last week during our testing, the URL path is always: https://w.etadirect.com/ — and it was working correctl…
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Meter Reading Plug-in Purpose, Property Entry Responsibility & Technician Workflow in OFSSummary: Content (please ensure you mask any confidential information): I have installed and configured the Meter Reading Visual Builder Plug-in in Oracle Field Service …
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Transferring inventory through collaboration in OFS not integrating to Fusion InventorySummary: Hello Experts, I’m currently exploring the Inventory Transfer functionality in Oracle Field Service (OFS). I’ve successfully configured and tested stock transfe…
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New Screens option in Release 25D - single screen configurationSummary: In the release notes for 25d the below is stated: 'For Fusion Field Service customers, screen configuration is now shared across all user types, eliminating the…