To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
October Interactive Demo Hours: Retention & Delivery Excellence (Service & Field Service)Always live, never recorded! It's that time again. Interactive demo hours are scheduled for October In this one hour showcase, you’ll get an in-depth look at Oracle's be…Kayleigh Halko - Oracle-Oracle 93 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
REPLAY AVAILABLE: Oracle Fusion Field Service 26C Release Deep DiveWatch the replay for the Oracle Fusion Field Service 26C Release Deep Dive Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webin… -
XSLT-formatted property values are not updating through the OFSC Plugin APISummary: We are experiencing a production issue with a custom hosted OFSC plugin, reproduced in TEST. The underlying values of XSLT-formatted properties are not updating… -
The Inventory fields ex: CAID are not searching as expected in the SEARCHSummary: The Inventory fields ex: CAID are not searching as expected in the SEARCH Content (please ensure you mask any confidential information): The CAID# is available …
-
How and when capacity category derived or refleted in OFSSummary: we have added new capacity category with specific workskill group and inactive the existing capacity category which is having same group after 15 min it is refl…
-
How to Store Plugin Data in Fusion Field ServiceHi everyone, We are planning to create a plugin that will be displayed before a route is activated. The user will enter certain details in the plugin, and once the detai… -
How to Identify All Resources Who Worked on an Activity in Oracle Fusion Field ServiceSummary: Hi everyone, I have a requirement in Oracle Fusion Field Service where one resource is assigned to an activity, but another resource may assist the primary reso…
-
Can form visibility rules access the Inventory is non-serialized flag of the selected Inventory TypeHello everyone, I am configuring the visibility of fields and sections in the standard “Add Inventory / Inventory Details” screen in Oracle Field Service. My requirement…
-
26D Debrief Critical ErrorSummary: We are Testing Fusion Field Service. While using Debriefing in 26D we are getting an error : { "title" : "Bad Request", "status" : "400", "o:errorDetails" : [ {… -
Resource Hierarchy of team and Visual Icons of Team members in Dispatch Console Resource TreeSummary: Hello, We have a business requirement from our client related to the Resource Tree in Oracle Fusion Field Service Dispatch Console. The client would like dispat…
-
How Not Done status of any activity in FFS is handled in WACSSummary: We are currently implementing the Oracle Fusion Field Service (FFS) and Oracle Utilities Work and Asset Management (WACS) integration using the Oracle Integrati…
-
Is there any way to control dispatcher see only 3 weeks of History?Summary: Business wants Dispatcher to see only 3 weeks of History in FFS is it possible by using Restriction on visibility filter or by any way?
-
Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und…
-
work skills, activity types are not loading in fusion setup and maintenance after 26C updateSummary: In 26C update, work skill, work zone, resource type, activity types, timezone, shifts and schedules are moved to fusion env> setup and maintenance> field servic…
-
Extract dynamic code from a WMT URLSummary: Hello, I have a property (example: URL_WMT) that captures the WMT URL. Full URL: https://w.etadirect.com/a784hk596 Dynamic part: a784hk596 I need to extract onl…
-
Restrict or warn assigning a Team Member as assistant if they lack the Team Lead's work skillRequirement We use the Assisting Activity / teamwork feature, where a Team Member (field resource) is added as an assistant to a Team Lead. We want to restrict, or at le…
-
Activity Duration KeysSummary: Hi, When configuring the Duration Key in the Statistics module using the Activity Type field, if a character limit is set (e.g., first 3 characters), which valu…
-
Can below expected behavior of scenarios cover in the routingSummary: When an engineer is set on inactive, all orders should fall from the gant for that engineer from and until the date that the engineer is inactive When a skill i…
-
Is Desktop Picture/File Attachment Upload Supported in Oracle Fusion Field Service?Hi Everyone, We are using Oracle Fusion Field Service(26C) and have a requirement where technicians will carry a desktop computer to the customer site and perform their …
-
API Find Matching Resources - Filter results on Availability?In a scenario where there are 20 Resources who are capable of handling an activity, but only 3 of them actually have the free time on a given date, is there a way to fil… -
What is the product rationale for not allowing Activity ID (aid) searchable?Summary: As we know, searching for activity in OFS/OFFS via Activity ID (aid) standard field is not possible. The doc explicitly states: “You can't use the Activity ID f…
-
Booking Grid: Multiple Resources Required in Same BucketHas anyone successfully adapted the Booking Grid API to allow Capacity Checks in a scenario where more than 1 Resource is required to handle an activity in the same buck…
-
Moving activities from a Team Lead's route to an Assisting Team Member's route from a pluginWe use the Assisting Activity / teamwork feature. The Team Lead (crew resource type) receives all the activities, and the Team Member (field resource) is assigned as an …
-
Enable consuming the item for Required Inventory in FFS from different sub inventory & locatorSummary: Technicians at site/Field can't able to change the sub-inventory location in FFS even when the item isn’t on hand in the Planned location for the Required Inven…
-
Checklist Required When Activating/Deactivating a RouteWe need a checklist to appear when activating or deactivating a route, so key items can be verified before the status change goes through (e.g. driver/vehicle assigned, …
-
How to Fetch Submitted Forms Not Linked to Activity Details in Fusion Field Service?Summary: Hi Everyone, I have a requirement in Oracle Fusion Field Service to fetch details of all submitted forms that are not attached to the Activity Details screen. I…
-
Scheduling activities that require collection/return of non-standard equipmentSummary: How does everyone handle automating the scheduling of activities that require a Resource to attend another "pool/central" location to collect a piece of special…
-
How to insert images/logos in Where's My Technician's Customer Email?Summary: Hi. We are preparing to use the "Where's My Technician" feature and noticed that the customer email body content appears to support only plain text formatting i…
-
How to enable search in OFSC using Activity ID (aid)?Summary: We need to enable search in OFSC using Activity ID field. Content (please ensure you mask any confidential information): We checked in the Configuration → Busin…
-
HCM to Fusion Field Service Resource Sync: Native Integration or Accelerator Required?Summary: Hi everyone, I’m looking for some clarification on the integration between Oracle HCM and Fusion Field Service, for resource,skills and calender synchronization…
-
Deactivate Route automatically?Summary: We'd like to be able to set a message step to deactivate techs' routes automatically Content (required): We have a large number of techs each day that we do not… -
How to move today's pending activities to tomorrowSummary: If a technician have some scheduled pending activities for today, which they are not able to pick up. We want to move them to tomorrow's pending scheduled activ…