To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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March Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for March. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 2 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
WATCH REPLAY: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Watch the 26A Oracle Fusion Field Service Deep Dive replay here Summary: This a replay the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this session … -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.…
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Routing Plan Run Got Timeout - Can a user be notified?Summary: Although not always, we experience our Routing run status showing Failed due to a Routing Plan Timeout Expired error. There is a fix anyway to consider increasi…
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Is there any change regarding deleting photos in activity?Summary: Regarding deleting photos from screen context, did anything change recently? A client is being reporting not being able to do so, once the "X" icon does not app…
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More than 1 Bundling rule in FFSSummary: We have a scenario where an Activity type should be bundled based on Address and Zipcodes but the other Activity type should be bundled based on another custom …
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Reports table for Oracle Fusion Field ServiceHi Team, We are trying to use a BI Publisher (BIP) report to extract and store data in our data warehouse for reporting in Oracle Fusion Field Service and audit purposes…
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How to detect if a File Type property is empty or has a file uploadedSummary: We want to extract Files / Images from OFSC, how to determine the file property is not empty before we make the API calls. Content (please ensure you mask any c…
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Is it possible to manually resize Resource Row Height in the Dispatch Console?Summary: Hi everyone I have a request from a user regarding the UI customization in Oracle Field Service. In the Activity List, users can easily use the "Resize row" (Ri…
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Impoting XML file for new User type createdContent Hi, We tried Exporting the screen configuration for Mobility from one user type to the newly created user type and saved that. When we import the XML file for th… -
Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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auto routing error messagesSummary: What are the detailed explanation and the related configuration impacting the below auto-routing error messages ? 1 Assignment will cause Resource Preferences v…
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Need to authenticate REST API for Oracle Fusion Field Service Cloud Service - ChatsSummary: I cannot authenticate REST API for Oracle Fusion Field Service Cloud Service - Chats REST Endpoints. How to set up JWT auth? Content (please ensure you mask any…
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Ability to optimize route based on resource locationSummary: Hi Team, We have a question related to Routing Rules. We are creating a routing plan to optimize resource route to minimize total travel. Scenario is simple: Re…
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Forms PDF – How to Render Checkbox as Checked in HTML Template?Hello, I’m currently testing the 25C Forms PDF functionality for an upcoming customer demo and had a question regarding adding a checkbox in the HTML template. I couldn’…
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Refresh a TEST environment from another TEST environment?Summary: Not receiving any response for a request to refresh one of our TEST environments, and the source is another TEST environment. Content (please ensure you mask an… -
Integration between Fusion Service and Field ServiceHi, Team, Following this document: https://docs.oracle.com/en/cloud/saas/fusion-service/faefs/manage-service-to-field-service-integration.html#s20060303 We are building …
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OTBI for Oracle Fusion Field service (FFS)I need to generate an OTBI report in Fusion Field Service, subject area is not available
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Oracle Fusion Field Service Worker Availability IntegrationSummary: We are using 'Oracle HCM Fusion FS Worker Availability' integration in the HCM-FFS accelerator in OIC. It is creating the 'ResourceExceptions' activity type in …
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Automatic customer notification when technician is predicted to miss service windowSummary: We are trying to implement an automatic notification to customers when a technician is expected to arrive late and will not meet the promised service window. Co…
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Are there plans to deprecate the Oracle Field Service?Summary: With the release of Oracle Fusion Field Service are there plans to deprecate the Oracle Field Service Content (please ensure you mask any confidential informati…
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New 26A Feature: Message Scenarios Integration Event Delivery ChannelSummary: I am testing this new 26A feature Message Scenarios Integration Event Delivery Channel, and I was able to submit a new event "messageStepTriggered". However, wh…
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Capturing the “Losing Service Window” Alert EventHello community, We hope you can help us with the following question. Is it possible to capture the event that triggers the “Losing Service Window” alert? The client wou… -
routing assigning activity to resources not having the required inventorySummary: Configured a routing plan with the parameter 'Number of days prior to activity date that inventory is required' as 0 . Added Required inventory to the Activitie…
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Is there a way to mimic a Not Done action on a pending activity?Summary: We have a button configured which allows our Planners to performing actions on pending activities using a form containing a service request to update these acti… -
External Application Plugin - Not able to POST dataSummary: Hi , We are trying to embed VBCS application to Fusion Field service , for which we are using External Application Plugin . Here we are trying to send few Work …
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Launch OFFS form inside pluginSummary: In OFFSC plugin, I am trying to launch OFFSC forms from plugin, for that I am referring official ofs forms ad plugin documentation. OFS form is launching from p…
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Inventory to OFS accelerator: Bulk sync and Incremental sync IntegrationsSummary: Hi Team, We are currently working on "Oracle Fusion Inventory Management Accelerator for Oracle Fusion Field Service". We would like to understand regarding Ora…
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Retrieving Master Activity ID for multi-segment activities in Non-Scheduled pool (OFS)Question: How to retrieve Master Activity ID for multi-segment activities in Non-Scheduled pool in Oracle Field Service? Hello Team, We are working with multi-segment (s…
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starTime in Mobile Framework APISummary: Hello, I need to obtain the start and end times of an activity through Framework API. What parameter should I use to obtain the start date and time of an activi…
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OFS Workskill Conditions: How to Allow Activity Assignment When Either of Multiple Skills MatchesSummary: OFS Workskill Conditions: How to Allow Activity Assignment When Either of Multiple Skills Matches Content (please ensure you mask any confidential information):…
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Our OIC integration folks are concerned about the OFS 26B release that is coming out soon.Summary: Our OIC integration folks are concerned about the OFS 26B release that is coming out soon. Content (please ensure you mask any confidential information): Our OI…