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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Field Service
Discussion List
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August Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 31 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
REPLAY AVAILABLE: Oracle Fusion Field Service 26C Release Deep DiveWatch the replay for the Oracle Fusion Field Service 26C Release Deep Dive Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Standard WO to OFS Sync (No OIC): Activity Start/End Times Defaulting to 12:00 AM and 12 AM+durationSummary: Content (please ensure you mask any confidential information): We are testing the standard Work Order to Oracle Field Service (OFS) integration without using OI… -
How does Oracle CX Field Service calculate Named User licenses?Summary: Understanding how Named User licenses are calculated in Oracle CX Field Service Content (please ensure you mask any confidential information): We are trying to … -
Restoring Activity Type colors in the "My Route" page (Release 26B)Summary: Hi everyone, We are currently working with the 26B release and we noticed a significant visual change in the "My Route" page (Mobility / Core Application). In t…
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Restrict Activity Completion Based on Customer Location in Oracle Fusion Field ServiceSummary: Hi Everyone, Is there any standard feature or configuration available in Oracle Fusion Field Service to restrict the completion of an activity based on the tech… -
Dispatch Console's Control Number Display QuestionSummary: Good day! I am not sure what's the actual name of the display but I just called it Control Number. This is the left digit and right digit besides the resource n…
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Fusion to field service Resource sync issueSummary: A couple of users were created through the Manage Users task, but their corresponding resources are not being synchronized to Fusion Field Service as expected. …
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Creating a Field Resource in Fusion Field Service Without an Associated UserSummary: I have a requirement to create a Field Resource in Oracle Fusion Field Service without associating it with a user. When I create a Field Resource through Manage…
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fusion field service to optimize the activity routes for a technician on a given daySummary: Suppose five work orders are assigned to a technician. I want these work orders to be automatically scheduled based on the optimal route, minimizing both travel…
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26C work skill conditions in Fusion Field Service activity type not visible or editableSummary: In 26C Fusion Field Service noticed that the work skill conditions - activity type is not visible or editable. It shows the numbers which is actually correspond… -
New base URLs for the OFS API?Summary: I notices that some new APIs in metadata are now starting by /api/field-service/routing/v2/ (example: /api/field-service/routing/v2/routingProfiles/{profileLabe…
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How can we Track the Geo location of vehicles in the map view in fusion field service?Can we see the vehicle’s location on a map in Oracle Fusion Field Service, similar to how we can view the resource location in the map view?
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Oracle Fusion Field Service OOTB AI AgentsHi everyone, Does anyone know whether Oracle currently provides any OOTB AI Agents for Oracle Fusion Field Service I’ve been looking through AI Agent Studio, but I can’t…
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work skills, activity types are not loading in fusion setup and maintenance after 26C updateSummary: In 26C update, work skill, work zone, resource type, activity types, timezone, shifts and schedules are moved to fusion env> setup and maintenance> field servic…
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Field Service Inventory sync from Oracle Inventory 26BSummary: Hi all, Fusion field service 26B include a direct integration with Oracle Inventory. As per the release notes, if stocking locations are configured and assigned…
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Add master activity ID and global status of multi day activities in message scenarioSummary: In multi day activities, OFSC segment activity in multiple segment. Each segment can be managed independently. In the creation of this WO, REST command return t…
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OFFS 90-day retention: does it purge activities linked to a Fusion Field Service Work Order?Summary: We are evaluating whether to use the new Fusion Field Service Work Order model (26A, no OIC accelerator required, per Implementing Fusion Field Service Work Ord…
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Can we create multiple Field Service Activities against same service work order, each activityHi, Based on the 26A update, we see that a single service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a single Work…
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Embedding Fusion Service OTBI Dashboard in Oracle Fusion Field Service DashboardSummary: Hi All, I am trying to embed an OTBI dashboard into Oracle Fusion Field Service (FFS) using the Embedded Dashboard option and the OTBI dashboard URL. However, t…
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Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,…
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Prevent Inventory Installation When On-Hand Quantity Is Negative in FFS.Summary: Oracle Fusion Field Service currently allows technicians to install inventory items even when the available on-hand quantity is negative. This can result in ina…
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Fusion; HCM Person Record to FFS mappingSummary: We have a very large organization that is deploying Fusion HCM, Service and Field Service. Trying to understand the relationship of the person record details an… -
Move Activity suggests different slots for different TechniciansSummary: We have built routes for a bunch of users, when I use the Activity Hint Card → Move Activity option, select the date - Field Service Cloud suggests different or…
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Fusion Field Service Data Extraction from Fusion TablesSummary: Hello, Checking on the options to extract and load Field Service data from Fusion into External DB. I have explored the following options: BICC PVOs – could not…
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Adding a work skill condition for cname or ccitySummary: In Work Skills conditions, we are able to add conditions for native fields [czip] and [cstate], however native fields [cname] and [ccity] are not available. Con… -
App Composer FCL values not showing in FFS Work Skill Conditions (Service Work Order)Summary: I am looking for some guidance regarding a limitation we are hitting with field sync between Service Work order and Fusion field service. Fixed choice list type…
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Quota Booking Ignores Restrictive Work Skill Group RequirementsSummary: Hello, We are experiencing an unexpected behavior regarding Availability-based / Quota-based capacity booking. The system is returning available capacity for an…
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how to stop subscription to be honored by service logistics chargesSummary: we have requirement from client that when field service technician completes his job, he answers certain questions which are predecided. These answer may mean s…
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Fusion Field Service Native Inventory Integration and Collaboration – Inventory TransferHi Team, We are currently evaluating the native Oracle Fusion Service Logistics ↔ Oracle Fusion Field Service inventory integration (26B) and have a question regarding C…
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How to invoke an SSO enabled browser based application from within OFSCSummary: Content (please ensure you mask any confidential information): Our OFSC environment is SSO enabled, Technicians login via SSO and Debrief tasks, we want to acce…
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Previous day's activities get stuck in En Route statusSummary: Sometimes the users suspend an activity, to be scheduled for a future date, while completing the last valid activity — they are automatically put into En Route …