To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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REGISTER NOW: Oracle Fusion Field Service 26C Release Deep DiveREGISTER NOW for the Oracle Fusion Field Service 26C Release Deep Dive Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, … -
July Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 14 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 10 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
updating past dated activity via pluginSummary: Hello All, I’m using resource usage plugin and I’m trying to update the start time captured for an individual. The activity is 3 days in the past. While trying …
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Deactivate user from Hosted Named User MetricsTo deactivate users from HNU Metrics report, we have received the link https://docs.oracle.com/en/cloud/saas/field-service/faadu/t-activate-deactivate-delete-user.html W… -
Ability to increase Activity Transfer Timeout time from 10 minutes to couple of hoursSummary: Hi Team, We are using collaboration feature to transfer activity from one user to another. Transfer gets expired after 10 minutes if not responded. Can someone …
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Ability to send activity form/plugin screenshots to Object Storage similar to attachmentsSummary: Hi Team, We have configured a property with Type Attachments and OCI Object Storage as External Storage. When user takes a picture using this property, picture …
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Oracle Field Service Dispatch Console crashing - Recurring RESULT_CODE_HUNG ErrorUsers are experiencing recurring unresponsive page errors (RESULT_CODE_HUNG) in the Oracle Field Service Dispatch Console application, regardless of the browser used. We…
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"User do not have permission to perform this operation" in Collaboration APIHi, we are trying to use the collaboration API to interact with chats from an external application. We have defined the application: We obtain the token: And when we try… -
Character limit when assigning multiple emails to a bucket?Summary: What is the character limit when adding multiple email addresses in a bucket? Content (please ensure you mask any confidential information): What is the charact… -
How Not Done status of any activity in FFS is handled in WACSSummary: We are currently implementing the Oracle Fusion Field Service (FFS) and Oracle Utilities Work and Asset Management (WACS) integration using the Oracle Integrati…
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When accessing Resource Type task via Setup and Maintenance, "Key Not Found" error is encounteredSummary: We have enabled Redwood Fusion UI for Field Service configurations including Resource Type. When accessing Resource Type task via Setup and Maintenance in Fusio… -
Bulk Update of Resource Location in Oracle Fusion Field ServiceWe want to update the Resource Location for multiple resources in Oracle Fusion Field Service through Oracle Fusion. Is there a supported bulk update method, such as an …
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Ability to hide suspended activities for a user type from dispatch consoleSummary: Hi Team, We have a requirement that for one of the user types, we do not want to display suspended activities on dispatch console. Can you please help how this …
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What kind of orders can be seen on the "my route" page?Summary: When viewing activities on the Oracle Fusion Field Service "my route" page what types of activities can I see. Example: Scheduled, Completed, Canceled, etc.
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Where we can set calendar weeks for quota and capacitySummary: on business rules screen there is configuration for Quota management under that there is option for quota and capacity there we are able to select the calendar …
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Unable to Configure Delivery Channel for Pre-Built OFSC Email anymoreSummary: About 3-months ago, we were able to configure the pre-built OFSC Email as a Delivery Channel in our lower environment without any issues. As we are now preparin…
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Message Scenario: Reply address DKIM validation is temporarily unavailable. Please try again later.Summary: We have a Message Scenario configured for WIMT that sends an email to the recipient and uses noreply@fs.ocs.oraclecloud.com as the reply address to make sure it…
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Previous day's activities get stuck in En Route statusSummary: Sometimes the users suspend an activity, to be scheduled for a future date, while completing the last valid activity — they are automatically put into En Route …
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Add master activity ID and global status of multi day activities in message scenarioSummary: In multi day activities, OFSC segment activity in multiple segment. Each segment can be managed independently. In the creation of this WO, REST command return t…
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Text to Speech Functionality In OFSSummary: Hi All, We have a requirement in Oracle Field Service (OFS) where field engineers should be able to listen to work order instructions while traveling to the cus…
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Oracle Field Service Cloud Integration with Google CalendarSummary: Business needs to integrate Oracle Field Service with Google Calendar. Based on the documentation, there are Google Calendar Adapters in Oracle Integration Clou…
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Delete custom propertiesHi, The user defined the following property: After testing on the forms, he deleted the references to the properties. (This was in February—that is, more than 90 days ag…
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How can the Debrief be opened for completed activities without showing a critical error?How can the Debrief be opened in read-only mode when the activity status is Completed? Currently, a critical error is displayed. The requirement is that when the activit…
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Unable to Create REST/SOAP API Application – "Field Service API" Option Not AvailableHi Experts, I am trying to create a new application in Oracle Field Service for REST API authentication. According to the Oracle documentation, when creating a new appli…
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Fusion Field Service error - ADFC-02011: The value for 'localActivityId' cannot be nullHello, We're trying to navigate to Oracle Fusion field service. But when trying to enter, we're getting the following error: ADFC-02011: The value for 'localActivityId' …
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How to move resources from root organization to an internal organization in OFS?In Oracle Field Service we have the following resource tree: Root / parent Organization Unit: Parent_OrgUnit Internal Organization Units (created by us): InternalOrg_A, …
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CASDK - 0005 Error in OIC for OFS AdaptorSummary: I am getting an error when adding the OFS Adaptor to an Integration in OIC Content (please ensure you mask any confidential information): I have setup a confide…
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Move Activity suggests different slots for different TechniciansSummary: We have built routes for a bunch of users, when I use the Activity Hint Card → Move Activity option, select the date - Field Service Cloud suggests different or…
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Missing Pages in Configuration History Dashboard Report Pagination – Oracle Fusion Field ServiceSummary: Hi Team, We are facing an issue in the Configuration History Dashboard report in Oracle Fusion Field Service where pagination appears to be inconsistent and sev…
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Ability to disable On-Call and non-working reason features.Summary: Hi Team, We have a requirement where the customer is looking to turn off the on call feature. Natively from OFSC there is no way to turn it off, but as an admin…
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Error during inventory creation in segmentable activitiesThe issue we are experiencing is the following. At first, a segmentable activity is assigned to a resource (R1). Then it is moved to another resource (R2) but the user d…
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Native Integration between Fusion Service and Field ServiceSummary: Hi, We have followed this document to create connection in Fusion Service for activity creation in Fusion Field Service. https://docs.oracle.com/en/cloud/saas/f…