To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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May Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 2 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
Register Now: Oracle Fusion Field Service 26B Release Deep Dive - Wednesday, May 20th, 2026Register today for the Oracle Fusion Field Service 26B Release Deep Dive Webinar Summary: Register now for the quarterly Oracle Fusion Field Service Release Deep Dive We… -
April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
How to extend or update the expiry date of the Event Subscription in Field Service Cloud?Summary: Need guidance on extending the expiry date of an existing Event Subscription in OFS. The subscription was created successfully, but the expiry date is automatic…
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How to allow visibility to En route button only on specific activities in route?Summary: Is there a specific property or process that can be used to restrict visibility to the En route button if the task is not next in a tech's route? Basically, we … -
How can we upload files (excel/word) via gallery in Fusion Field ServiceSummary: Hello, We are using Fusion Field Service in our implementation. Currently, we are using fusion attachments to send attachments from FFS to Maintenance Work Orde…
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How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
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Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…
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system unavailability during Cumulative weekly bundleSummary: Hello Community We are opting for CWB patch for some bug fixes. Can someone please share some guidelines if the integrations should be paused for that duration?…
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Alert Planner/Capacity Manager When Technician Status Shows Red/Orange via Collaboration ChannelSummary: We are currently conducting a POC to identify whether we can send alerts through the Collaboration channel when a technician status shows Red or Orange. We are … -
Logic behind retention period of Oracle Field ServiceHello all, I would like to clarify the activity retention behavior in Oracle Field Service (OFS). Based on the documentation and our understanding, activities in OFS hav…
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Send email notification When there is unread message in chatSummary: Hello The use case is to send an email notification when there are unread messages in the collaboration chat Currently, in the message scenario, we can't find o…
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56689: import_profiles: Unable to convert the 'params' field value to String.Summary: We are experiencing an issue importing a configuration XML file between Oracle Fusion Field Service environments. Observed behavior: We are trying to import an …
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How to show message in activity history of main activity when End prework is Completed in OFFS.When a Prework activity is created, a message is recorded in the parent activity history indicating that “Prework started.” However, upon completion of the “End Prework”…
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Remove Next Activity fields from Complete Activity screenSummary: Remove Next Activity fields from Complete Activity screen. Content (please ensure you mask any confidential information): For each User Type, the "Selection Of …
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how to link the Parts Catalog with Inventory in Oracle Field ServiceSummary: Hi everyone, I’m trying to understand how to properly link the Parts Catalog with Inventory in Oracle Field Service. I would like to clarify the following: How …
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Issue Configuring External Application Plugin (APK / Non-HTTPS)Summary: Hello All, We are trying to configure an external application using Plugin → External Application, but the application is not hosted on HTTPS (Web) its only APK…
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Native Integration for Fusion Field Service and Fusion Field ServiceContent (please ensure you mask any confidential information): Hi Team, Just wanted to check with native integration between Fusion service and Fusion Field Service I ha…
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Fusion field service instance cloningSummary: Hi team, Can Fusion Field Service instances be cloned from one other (either test to test or test to production) using cloud console as it was done in standalon…
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Oracle Field Service Reporting & AnalyticsHi all, I’m looking to better understand the reporting and analytics capabilities around Oracle Field Service. From what I can see, OFS provides strong real-time operati…
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Ability to compare configurations setup in two OFSC EnvironmentsSummary: Hi Team, Do we have any tool or automatic way to compare configurations in two OFSC Environments. Thanks, Nishant Content (please ensure you mask any confidenti…
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Routing - assign to technician route outside activity access scheduleSummary: I have a requirement to allow routing to assign activities even outside the access schedule that we have sent with the activity. Basically, we want to assign to…
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Native Integration between Fusion Service and Field ServiceSummary: We have set up a connection in Fusion Service using below Connection details URL - {{Fusion Service URL}}crmRestApi/resources/latest/fieldServiceConnections Bod… -
Limit on Number of Forms in Oracle Fusion Field Service in 26 A?Hi Team, Is there any limitation on the number of custom forms that can be created in Oracle Fusion Field Service? Oracle documentation mentions that we can create forms…
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Pro Tip - Understanding Bug and Defect Handling in Oracle SupportThis Pro Tip explains how Oracle Support manages bugs and defects in Oracle applications, including how issues are evaluated, tracked, and resolved. Understanding this p…
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Pro Tip - Understanding Pod Sizing for Fusion ApplicationsThis Pro Tip provides an overview of pod sizing in Oracle Fusion Applications and explains how resource allocation impacts system performance. Pod sizing ensures that ap…
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Pro Tip - Understanding Customization Guidelines in Oracle SupportThis Pro Tip provides an overview of Oracle Global Customer Services Customization Guidelines and explains how customizations impact support interactions. Understanding …
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Pro Tip - Navigating Help Center DocumentationThis Pro Tip provides an overview of Oracle Help Center documentation and explains how to effectively navigate available resources. The Help Center offers comprehensive …
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Pro Tip - Understanding Patching Options for Fusion ApplicationsThis Pro Tip provides an overview of patching in Oracle Fusion Applications, including available patching options, scheduling, and best practices for managing updates. P…
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Pro Tip - Escalations and Manager Requests in Oracle SupportThis Pro Tip provides guidance on how to request management attention for a service request (SR) within Oracle Support. The escalation process is designed to ensure that…
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Pro Tip - Understanding Quarterly Updates for Fusion ApplicationsThis Pro Tip provides an overview of Oracle Fusion Applications quarterly updates, including what they contain, how they are scheduled, and how to prepare for them. Quar…
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Pro Tip - Creating Environments in Oracle Cloud ConsoleThis Pro Tip provides an overview of how to create Fusion Applications environments using the Oracle Cloud Infrastructure (OCI) Console. Creating environments is a key s…
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Asset Details Plugin - Not seeing option to delete parametersSummary: I am working in Asset Details Plugin in Oracle Fusion Field Service 26 B version. I am not seeing an option to delete the parameters. I basically wanted to recr…