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Field Service
Discussion List
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REGISTER NOW: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Register for the 26A Oracle Fusion Field Service Deep Dive here Summary: Register now for the webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Webi… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…
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Prevent routing from adjusting specific activitiesSummary: I am trying to have the ability to specify activities to be first in a list on a route and not have routing reoptimize these flagged activities. There is a use … -
How to route activities from a parent bucket directly to child bucket without assigning to resourcesSummary: In Oracle Field Service, is it possible to route activities from a parent bucket directly into child buckets, without assigning them to any technician (resource…
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fusion field service deep linkSummary: Looking for the syntax and examples of making deep link calls on mobile to open Fusion Field Service iOS app from a 3rd party app on the same device. Content (p…
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Can We assign Multiple Roles to Single User in FFS ?Summary: We have a requirement where one user handles both the roles of Manager and Technician. How can we achieve this in FFS to assign the Manager+Technician Role to a… -
How can I restrict the notification for scheduling more than 7 days.Summary: How can I prevent notifications from being triggered when an activity is moved more than 7 days ahead? Content (please ensure you mask any confidential informat…
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OFS Service Consola not show option "Apply Monthly Application Deployment" in Test EnvironmentsHi, I have the following question in case someone can help us. In OFS Service Console we have the following environments: In the production environment we see the follow… -
Ability to fetch list of assistants for a past dateSummary: We are using Assist activities to define crews in our application. In one of the plugins ,we are using Get a list of assistants api to fetch the crew member det…
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Can we capture manual move reason in Custom property?Hello @Dima Buldakov Good Day! Hope you are doing well. I want to capture manual move reason in one custom property and send that value to the external application, I tr…
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Monthly View Does Not Show Future Assigned ActivitiesSummary: Hi, regardless of the profile and type of access, when using the 2–3 days, weekly, or monthly view, we are able to see both completed and planned interventions …
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Work Date Format is showing up differently on Webpage and ipad in OFSC. Why?Summary: On Webpage Work Date is in format 01/22/2026, while on ipad it is showing Jan 22, 2026 Content (please ensure you mask any confidential information): Version (i…
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Bulk download routing run reportSummary: We need field managers to assess the routing run reports for all routing plan executions for a particular day to identify the reasons for which there are max no…
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How to disable Assignment Assistant after 25DHi, after the release of OFS 25D the user noticed that when they move one non scheduled activity to one worker by drag and drop it appears the tab below. Reading the doc…
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Why routing run failedSummary: Routing run status: Failed Description: Routing Plan Timeout expired. Please consider increasing Time Limit value. Assignment will cause link constraint violati…
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Custom Point Map Layer Styling in Oracle Field ServiceSummary: Hi everyone, I’m working with custom point map layers in Oracle Field Service and had a question about visual customization. By default, custom points appear on… -
Automatic "En Route" status updateSummary: Hello, We've enabled the "En Route Support" checkbox so that when an activity is completed, the next activity's status is automatically updated to "en route." W…
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Issue using routing configuration after 25D UpgradeSummary: The routing configuration legacy assignment rules are causing issues and showing all non scheduled activities in the routing summary which is causing confusion …
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Prevent technician from starting an activity unless within a specific distanceSummary: I would like to know if Oracle Field Service provides any standard functionality to prevent a technician from starting an activity unless they are within a cert…
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Oracle Fusion Field Service Geocoding – Coordinates Not Found for Valid US AddressesSummary: Hi All, I’m facing an issue with Oracle Fusion Field Service Geocoding and wanted to check if anyone else has encountered something similar. I’m passing valid U…
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OFSC plugin development-Attachment download issue in hosted pluginSummary: In the Oracle Field Service Cloud (OFSC) mobile application, attachments uploaded through standard forms are downloaded successfully. However, when an attachmen…
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Use Assignment Assistant On Dispatch Console option is not availableSummary: Hi Team, We used to have "Use assignment Assistant on Dispatch Console" option in activity management options in user type general settings. We disabled it to s…
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Restricting user from creating assist activity using drag-dropSummary: Hi Team, We have a business requirement to have a user who will only have View Only access. So, we created a user type (View Only) and restricted most of its ac…
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Issue Using Service Connections and SDPs in Plugin developed in VBCS using OFS RESTAPI CallsSummary: Hello Team, We are developing a hosted plugin using Oracle Visual Builder Cloud Service (VBCS) that consumes OFS REST APIs. In VBCS, we have configured Service …
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Creating repeating assist activity through ApiSummary: We are exploring the option of building teams with assist activities. Assist - teamwork activity can be created from the application . In the application, there…
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Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.…
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Ad hoc filters in the Dispatch Console behave differently starting from release 25DSummary: Starting from the OFS 25D release, ad hoc filters behave differently. For example, in an ad hoc filter containing two different fields, if one of the fields was…
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Information on native Service Logistics connectionSummary: Customer uses the integration between Oracle Fusion Field Service and Service Logistics. Recently, we have started seeing below message from 25D (or 25C). Could…
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Resource Hierarchy missing from Resource TreeSummary: Hi Team, We were able to see resource hierarchy in resource hint and suddenly it disappeared. We could not find any setting to enable disable it. Is there some …
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Property's name of geolocation pin in dispatch console's mapThere was an error rendering this rich post.
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Can you delete Inventory from OFSC without knowing a resource/external ID?Summary: Searching for options of inventory cleaning and in support of audits, to be able to delete OFSC inventory if you do not know what all resources have the invento… -
Edit Launch Condition not refreshing UI after inventory installationSummary: Hello, We have an Edit Launch Condition configured based on inventory installation to control the visibility of a section on the Activity Details screen. After …