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Field Service
Discussion List
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025 Summary: Register now for the webinar of our quarterly Oracle Fusion Field Service… -
Join us for the Fusion Field Service Product Council and Oracle AI World 2025 October 12th-16th!Join us in Las Vegas, October 13-16, 2025 to learn why organizations worldwide are flocking to Oracle for the latest AI innovations—and how we can help future-proof your…
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how to access and print combox(enum values) in debrief plug in at code levelHow do I programmatically print all possible values of a combobox (enum) property for any entity in the standard Debrief plugin? Also, how can I copy all enum values fro… -
Role Category - Oracle Fusion Field ServiceSummary: Hello, we are implementing Fusion Field Service following the documentation "How do I get started with Oracle Fusion Field Service?" We are stuck on section 4, …
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Can we re-use same functions across multiple plugins?Summary: Hi Team, As part of our OFSC Implementation Project, we are having multiple Plugins Configured. In those plugins we are using functions which are performing sam…
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Capturing travel start time on Activity DetailsSummary: Hi Team, We need to capture travel start time when a user clicks on en-route and starts his travel. We could not find any OOTB field capturing this time. Can yo…
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Display the Enroute time in an activity fieldSummary: Capture activity Enroute time so it can be displayed in the activity details screen. Content (please ensure you mask any confidential information): In customer … -
Notification to technician on rescheduling an activitySummary: We have a requirement to notify a technician when an activity in their queue is rescheduled, we tried achieving this through message scenario (collaboration) Th…
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Work order follow up activity creation in OFS to create WO in B2BSummary: Is there a standard Integration to create WO back to Fusion Service, when a follow-up activity is created from Oracle Field Service Cloud? Or Does it use the Or… -
How to access the image object (signature in my case) of any property of type 'file' using rest api?Summary:Hi Team, We have an urgent delivery where I need do send the signature file object as multipart file in the request. How to access the image object (signature in…
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Supported geometry types in OFSC map layersSummary: In Oracle Field Service Cloud (OFSC), when setting up a map layer, are we restricted to using only point-type layers, or are other geometry types supported? -
Is_activity_scheduled on move from scheduled to unscheduledSummary: We implemented a move scenario to Set a property when the order goes from Scheduled to Unscheduled. We put a blocking condition with Is_activity_scheduled is nu…
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How to implement the location rename change in Maps module in field service application.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Auditing Login Details in OFSCSummary: Hi Team, Is there a way to audit who accessed OFSC and when and from where. Is there any report or any Event APIs which we can subscribe to get these details. A…
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Resource history is not shown when resource type is Manage/Dispatch/Admin?Summary: Dear Team, On the resource screen we see resource history at each resource level. I noticed that when resource type is "Manage/Dispatch/Admin" we cannot see res…
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Issue with Assigning Privileged Admin Access in Oracle Field Service (Production Instance)Description: We followed the instructions provided in the Oracle Field Service documentation to add a new user with administrative privileges. ( https://docs.oracle.com/…
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How to extract daily extract files manually in CSV?Summary: Is there a way to generate daily extract files in csv format manually. How to get daily extracts in csv format whenever we need. Content (please ensure you mask…
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Customizing Adjust Time ScreenSummary: Is it possible to customize Adjust Time Screen i.e. we want to add similar map in this screen which comes on en-route screen. Thanks, Nishant Content (please en…
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How to restrict technicians reflecting in Schedule "Work Order Screen" from other WO areasDear Experts, Need your advice on how to apply restriction for technicians showing in "Work Order Schedule Screen" based on the selected WO Area. Scenario: We have two W…
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Find message step(s) assigned to a specific inner stepSummary: Is there a way to find what message step(s) are assigned to a particular inner step? Content (please ensure you mask any confidential information): Sometimes we…
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Issue with Suspend Reason Not Propagating to Pending Segmentable/Multiday ActivityHello @Dima Buldakov We’re encountering a challenge with segmentable/multiday activities where the suspend reason and suspend date/time are not being transferred to the …
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Hiding screens which comes after enroute, start activity, end activitySummary: Hi Team, We have requirement from our client that when they click on En-Route, Start and End Activity, they don't want to see additional screen which comes wher…
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Avoiding clicks while starting and ending activity for internal activities like LunchSummary: Hi Team, We have internal activity Lunch which we will schedule for the users everyday from 12 Noon to 1 PM. So, have below few questions: Do user always have t…
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Modifying Configuration History ReportSummary: Hi Team, Do we have a way to modify configuration history report. Fir example: Adding or removing any columns in the report. User column gives Name of the resou…
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Communicated Window Lost Activity WarningSummary: Hi Team, Created a Customer Activity and assigned communicated window( ctime_delivered_end, ctime_delivered_start) to it and tried to manually move activity out…
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Work orders are not getting created in the oracle field serviceSummary: Hi Everyone , When I try to create a Field Service Work Order, we’re able to retrieve the Work Order Areas from Oracle Field Service into Fusion successfully. H… -
I am trying findout the REST API that validates, and posts transactions to SCM Inventory.I am developing an AI agent to integrate the parts used by OFS technicians during site visits into the SCM inventory. And also in PIM but couldn’t locate them there, I l…
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Real Time integration to OADB - APPT File not WorkingSummary: Has anyone had any issues with the APPT extract file using Real Time integration to OADB? I have created the extracts along with some others(ROUTE, ROUTING REPO…
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Receiving notification on inventory addition or removalSummary: Hi Team, Similar to notification receival when an activity is added to an Technician, do we have an option to receive notification when an inventory is added or…
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Can notification functionality be configured using OFSC pluginsSummary: Hi Team, We have created custom plugin for Inventory with lots of details. Wanted to check if OFSC plugins also have the capability to configure notifications s…
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Making travel time editable in en-route screenSummary: Hi Team, When we click on en-route. There is an option to select travel time. We want to have this editable but it is showing non-editable. We have also enabled…
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Customizing OFS Routing/Travel time parameters to Include Air TravelHello All, In few of our service regions, there are few activities which require air travel. We understand that the current OFS routing and travel time calculations are …