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Field Service
Discussion List
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WATCH REPLAY: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Watch the 26A Oracle Fusion Field Service Deep Dive replay here Summary: This a replay the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this session … -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…
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OFS Monthly Application Deployment - Release Notes Detailed Bug InformationSummary: I was wondering if anyone could advise where we can locate or search for the Oracle Reference number mentioned in the OFS Monthly Application Release Note (see … -
Fusion Field Service Data Extraction from Fusion TablesSummary: Hello, Checking on the options to extract and load Field Service data from Fusion into External DB. I have explored the following options: BICC PVOs – could not…
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In OFS, is there a way to extract audit logs regarding user actions (e.g. user login/logout times)Summary: We have a requirement to provide audit logs regarding the OFS users' actions, like the datetimes of log-in and log-out actions in the system. In the Oracle Fiel…
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OFSC Plugins - Disabling Client-Side Debug Function in Production EnvironmentsHi Team, We have identified the presence of a client-side debug function, setOfscDebugModes() in the OFSCPlugin which can be invoked directly from the browser console. W…
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OFS Activity Duration Override doesn't worksSummary: We have created an override for company level, when i create an activity for resource or bucket it doesn't override the duration Content (please ensure you mask…
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Error while setting up DebriefSummary: Hi Experts, We are trying to setup the Debrief Screen(its not a plugin anymore) and have created the relevant applications that it needs. However the debrief sc…
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Disable system notifications for a specific Field Service Mobile activity?Summary: The continuous improvement routing system has been implemented and is operating as expected. However, we have identified a drawback related to the notifications…
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Launch OFFS form inside pluginSummary: In OFFSC plugin, I am trying to launch OFFSC forms from plugin, for that I am referring official ofs forms ad plugin documentation. OFS form is launching from p…
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Automatic "En Route" status updateSummary: Hello, We've enabled the "En Route Support" checkbox so that when an activity is completed, the next activity's status is automatically updated to "en route." W…
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Does the 90 Days history for an Activity still apply when using Oracle Fusion Field ServiceSummary: Does the 90 Days history for an Activity still apply when using Oracle Fusion Field Service. Content (please ensure you mask any confidential information): With…
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starTime in Mobile Framework APISummary: Hello, I need to obtain the start and end times of an activity through Framework API. What parameter should I use to obtain the start date and time of an activi…
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routing assigning activity to resources not having the required inventorySummary: Configured a routing plan with the parameter 'Number of days prior to activity date that inventory is required' as 0 . Added Required inventory to the Activitie…
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Is there a way to mimic a Not Done action on a pending activity?Summary: We have a button configured which allows our Planners to performing actions on pending activities using a form containing a service request to update these acti… -
Retrieving Master Activity ID for multi-segment activities in Non-Scheduled pool (OFS)Question: How to retrieve Master Activity ID for multi-segment activities in Non-Scheduled pool in Oracle Field Service? Hello Team, We are working with multi-segment (s…
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OFS Workskill Conditions: How to Allow Activity Assignment When Either of Multiple Skills MatchesSummary: OFS Workskill Conditions: How to Allow Activity Assignment When Either of Multiple Skills Matches Content (please ensure you mask any confidential information):…
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Master Activity ID for Multi-Segment activities not available in non schduled poolSummary: Hello Team, In Oracle Field Service multi-segment activities, we observed that when a segment is moved from Scheduled to Non-Scheduled, the Master Activity ID b…
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Are PVOs available to extract for Oracle Fusion Field ServiceHi Team, Just wanted to check if we have PVOs available to extract data from Oracle Fusion Field Service. Thanks, Akshaya
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Access to the Field Service tables in FusionSummary: I have a few questions regarding Fusion Field Service tables in below document Tables and Views for Sales, Fusion Service, and Field Service Are the standard ta…
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How to auto-reschedule started but not completed activities in Oracle Field Service?How can i Acheive This When a technician starts an activity in Oracle Field Service but fails to complete it by the end of the day—due to being busy or other reasons—the…
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Internal Resource Organization and Organization UnitSummary: I created a new Internal Resource Organization, "Organization X," assigned to a user with the role ORA_OFS_FIELD_SERVICE_MANAGER_JOB, and expected to find a new…
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Are there plans to deprecate the Oracle Field Service?Summary: With the release of Oracle Fusion Field Service are there plans to deprecate the Oracle Field Service Content (please ensure you mask any confidential informati…
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Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra…
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Ability to fetch list of assistants for a past dateSummary: We are using Assist activities to define crews in our application. In one of the plugins ,we are using Get a list of assistants api to fetch the crew member det…
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How can I restrict the notification for scheduling more than 7 days.Summary: How can I prevent notifications from being triggered when an activity is moved more than 7 days ahead? Content (please ensure you mask any confidential informat…
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How can the Debrief be opened for completed activities without showing a critical error?How can the Debrief be opened in read-only mode when the activity status is Completed? Currently, a critical error is displayed. The requirement is that when the activit…
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Atleast 1 Checkbox is selected among given checkboxesSummary: Hello Experts, Greetings, I am working with FORMs and we encounter 1 requirement from to put validation on list of checkboxes in which atleast 1 checkbox should…
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How to route activities from a parent bucket directly to child bucket without assigning to resourcesSummary: In Oracle Field Service, is it possible to route activities from a parent bucket directly into child buckets, without assigning them to any technician (resource…
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Login Field Not Displayed for Newly Created Technician User TypeSummary: We have created a new Technician user type in OFSC, and while creating a technician user, the Login field is not being displayed/populated. I suspect there may … -
Work Date Format is showing up differently on Webpage and ipad in OFSC. Why?Summary: On Webpage Work Date is in format 01/22/2026, while on ipad it is showing Jan 22, 2026 Content (please ensure you mask any confidential information): Version (i…
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Why routing run failedSummary: Routing run status: Failed Description: Routing Plan Timeout expired. Please consider increasing Time Limit value. Assignment will cause link constraint violati…