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Field Service
Discussion List
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
REPLAY AVAILABLE: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025WATCH REPLAY: Fusion Field Service 25D Release Deep Dive from Friday, November 21st, 2025 Summary: Register now for the webinar of our quarterly Oracle Fusion Field Serv… -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…
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Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.… -
How can I do to configurate Fusion Attachments in Oracle Fusion Field Service?Summary: I need to configure Fusion Attachments, but I don´t have OCI user?, It´s mandatory an OCI user or there are another way to add the attachment in configuration a…
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Need to show inventory list details of a resource through message scenario (email)Summary: Hi All, there is a requirement to send an email to the resource every morning with the information in his inventory. We have set up the launch condition as rout…
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Has anyone successfully used inventory properties in message scenarios to set an activity propertyWe need to validate that inventory items have been added to activities after creation and would like to use a filter highlight activities that have missing inventory doe…
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Issue While Saving/Publishing Form in OFSCSummary: We are unable to save or publish updates when editing translations for an existing OFSC form (16 MB in size), and we cannot remove or add any properties or fiel…
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Routing Assigns Activities Next Day with Midnight Time to Current DaySummary: We have some activities that are being scheduled with future date and defaulted with midnight by C2M. Below are the highlighted samples with 12/16/2025 12:00 AM…
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Create Service Work orders from Preventive Maintenance WO using ESS JobWe created the maintenance program and added the customer asset to it. Then created a Maintenance WO and changed the status to Released. After that we ran ESS job "Creat… -
AutoRouting Results ReportSummary: AutoRouting Results Report - Autorouted and Manually Routed Fields Metrics Content (please ensure you mask any confidential information): Hi, We are trying to u…
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Is there a way we can check server status for Oracle Field Service? On browser and mobileSummary: I would like to know if there is a way to see how is the server status at the moment, such as availability on browser and mobile, like a server status web page.…
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How to get time difference from Start and End time using form elementsSummary: There is ask to to get the difference of time between End Time and Start Time for a form where two date time form fields are getting used. We do not have any va…
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How does the system calculate the geolocation of an activity? Coordinates or address?Summary: We need to understand how the system calculate the geolocation on the map. We import to OFS activities through rest API, and we import both coordinates and addr…
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How does OFSC determine Work Zone assignment when using GIS Shape FileHi Everyone, I am working on Work Zone determination using a GIS Shape file in Oracle Field Service Cloud and need some clarification on how OFSC assigns activities to t…
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Application of Departure/Parking TimeSummary: Is there any documentation covering how the Departure/Parking Time value is applied to Travel Key Travel Estimations? We're attempting to identify whether the c… -
Does Debrief Plugin work in offline mode?Summary: Customer has requirement to install Debrief plugin (link below) in Fusion Field Service. The technician performing this activity may be in remote warehouse area…
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25D Consolidated CI Routing ReportHello @Dima Buldakov As per the release notes of 25D it was mentioned that "Within the Routing Summary tab, only outcomes from resultative runs of the Continuous Routing…
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With the "Redirection with the close Method" how can I land on "My Route" with the "backScreen"fieldSummary: I am working with this API : https://docs.oracle.com/en/cloud/saas/field-service/fapcf/c-redirectionwithclosemethod.html and we are trying to land on "My Route"…
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Quota managemnt for new capacity categoryContent Hello I need to apply a new capacity category with a new work skill that limited resource will have, previously all resources were skilled to do all job types th…
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Fusion Field Service User Creation/Updates via APISummary: With the introduction to fusion field service, is there a way to support creating the users via API, and setting their information appropriately? For instance, …
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Internal Resource Organization and Organization UnitSummary: I created a new Internal Resource Organization, "Organization X," assigned to a user with the role ORA_OFS_FIELD_SERVICE_MANAGER_JOB, and expected to find a new…
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updating past dated activity via pluginSummary: Hello All, I’m using resource usage plugin and I’m trying to update the start time captured for an individual. The activity is 3 days in the past. While trying …
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How to default a calculated value in OFS property?I have 3 properties open in the work order page in the oracle field service. I want that the data in 3rd property is automatically defaulted by the sum of the data in ot…
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How to sync attachments from Fusion Service to Fusion Field ServiceSummary: Attachments not syncing from Fusion service to Fusion Field Service via the Out of the box Work order accelerator. “wo_attachment” and “wo_photo” are file type …
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How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Send email to an email ID captured in a custom propertySummary: We have a requirement where we send a one time email to the customer. We want to use Message scenarios to send this email. Content (please ensure you mask any c…
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove…
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Request to Hide/Disable Password Fields on Resource Screen in OFS EnvironmentSummary: We are using Oracle Field Service (OFS) with SSO enabled.(Single Sign On) When we add or edit a Resource (technician/dispatcher), OFS displays the fields Passwo…
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Can we use Oracle Guided Learning In Fusion Field ServiceSummary: Hi, We are in the process of implementing Oracle Fusion Field Service for one of our customers and would like to confirm whether Oracle Guided Learning can be i…
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Restricting value upto 10th decimal placeSummary: We are trying restricting value entered to upto 10th Decimal place in form element Content (please ensure you mask any confidential information): Eg. we need to…
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Update inventory notification using message scenario.Summary: Dear Team, There is a customer requirement saying when inventory is updated resource should be notified. As we all know we don't have lunch condition of "Update…