“Reopen segmentable activity” action not visible for a completed multiday activity

Hello everyone,

I am trying to reopen a completed multiday activity in Oracle Field Service, but the reopen action is not displayed in either the Activity Details page or the activity hint in the Dispatch Console.

The activity type has the option 'Enable segmenting and extended duration' enabled:

The multiday activity consists of two segments, both scheduled for today.

After completing both segments, the interface shows that both activity status and segmentable activity status is completed.

I checked both segments individually, but the reopen action is not available on either of them.

Also In the relevant User Type’s Activity Details screen layout I added the multiday-specific action with Standard Action Screen set to reopen_multiday_activity and the action is still missing from both the Activity Details page and the activity hint.